Mohammad Jahid Ansari
Kalwa-Thane
Summary
Results-driven Team Leader with a proven ability to enhance productivity and streamline task execution. Expertise in strategic planning and conflict resolution, complemented by strong leadership and problem-solving skills. Committed to improving processes and workflows to maximize team performance. Dependable professional with a history of success in fast-paced environments, demonstrating attention to detail and a proactive approach.
Overview
5
5
years of professional experience
Work History
Team Leader - AC & HA Division
Voltas Limited DSC
Thane
02.2022 - Current
- Managed technician allocation while overseeing daily service request follow-ups until resolution.
- Handled escalations and collected voice of customer insights to drive satisfaction improvements.
- Worked closely with backend support for part management and job reporting.
- Designed and executed standard operating procedures to streamline processes.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Administered activities related to escalations, including all authorized dealers of Voltas Limited.
Warehouse Associate - Picking & Packing
Flipkart Warehouse
Bhiwandi
03.2021 - 01.2022
- Managed inbound and outbound operations to enhance order processing efficiency.
- Supported supervisor in clearing work pending tasks effectively.
- Maintained compliance with safety and handling protocols in warehouse.
Assistant Technician - AC & HA Products
Urban Company
04.2020 - 12.2020
- Completed filing of work documents for technicians to streamline processes.
- Aided senior technicians in installation and maintenance of air conditioning systems and home appliances.
- Participated in basic troubleshooting, parts organization, and ensuring site cleanliness.
- Developed customer interaction skills and understanding of field service protocols.
Education
Industrial Training Institute (ITI) - Refrigeration & Air Conditioning
National Council For Vocational Training (NCVT)
Maharashtra07-2021
SSC -
Maharashtra State Board
Mumbai01.2018
Skills
- Teamwork and collaboration
- Technical troubleshooting
- Key performance indicators
- Job assignment
- Customer handling
- Complaint resolution
- Escalation handling
- Performance monitoring
- Parts and Inventory Coordination
- CRM tools and digital Dashboard
- Compliance Standards
- Safety compliance
Place
Kalwa, Thane
Languages
- English
- Hindi
- Marathi
Roles And Responsibilities
- Responsible for dealing with customer-relevant queries, complaints, and requests for information on products and services
- Escalation and follow-up with cases requiring further action
- Dealing with the technician, maintaining proper discipline, and updating daily activities to the manager
- Maintained and retained records in accordance with regulatory requirements
- Interacted with customers face-to-face for payments, exchanges, complaints, and convincing them according to the policy of the organization
- Coordinating with sales, service, reception, distribution, and spare parts divisions to get instant solutions for various customer problems
Personal Information
- Father's Name: Juber Ansari
- Date of Birth: 16-Jan-2001
- Nationality: Indian
- Marital Status: Unmarried
Accomplishments
- Customer Appreciation H5 Award in Voltas limited
Languages
Hindi
First Language
English
Elementary (A2)
A2
Urdu
Proficient (C2)
C2
Marathi
Upper Intermediate (B2)
B2
Timeline
Team Leader - AC & HA Division
Voltas Limited DSC
02.2022 - Current
Warehouse Associate - Picking & Packing
Flipkart Warehouse
03.2021 - 01.2022
Assistant Technician - AC & HA Products
Urban Company
04.2020 - 12.2020
Industrial Training Institute (ITI) - Refrigeration & Air Conditioning
National Council For Vocational Training (NCVT)
SSC -
Maharashtra State Board
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