Mohammad Khaja Nizamohiuddin
ITES
Hyderabad,Telangana
Summary
Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain employees satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Team Lead
[24]7.ai
Hyderabad, Telangana
11.2020 - Current
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Coached team members in techniques necessary to complete job tasks.
- Took on additional job duties during unexpected backlog, resulting in meeting requirement of process.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Stood atleast 3% above the target which resulted in the overall growth in numbers for the process.
Digital Interaction Expert
[24]7.ai
Hyderabad, TG
08.2018 - 08.2019
Digital Interaction Specialist
[24]7.ai
Hyderabad, TG
09.2017 - 08.2018
Digital Interaction Advisor
[24]7.ai
Hyderabad, TG
08.2016 - 08.2017
Education
Bachelor of Science - C.S.E
Annamacharya Institute of Technology & Sciences
Tirupati 08.2012 - 05.2016
M.P.C -
Sri Chaitanya Educational Institutes
Tirupati 06.2010 - 04.2012
SSC -
Sri Venkateshwara's Childrens High School
Tirupati 06.2009 - 04.2010
Skills
Production monitoring
Performance improvement
Employee Evaluation
Good listening skills
Coaching and mentoring
Accomplishments
- Stood as seasonal topper in the debut year of joining the organization, working for Kohl's.
- Moved to Interim trainer position for 2017 season and trainer 4 batches.
- Moved to Best Buy sales process in 2018 as per requirement and trained batches in Interim position for the peak season's 2018, 2019, and 2020 and trained over 16 batches with huge positive results.
- Completed internal certification on leadership skills.
- Was promoted as Team Lead in 2020 and started to handle team of 15 and continued to be the top team throughout the months.
- Was awarded as "Best Team Leader" in the annual event of 2021.
Timeline
Team Lead
[24]7.ai
11.2020 - Current
Digital Interaction Expert
[24]7.ai
08.2018 - 08.2019
Digital Interaction Specialist
[24]7.ai
09.2017 - 08.2018
Digital Interaction Advisor
[24]7.ai
08.2016 - 08.2017
Bachelor of Science - C.S.E
Annamacharya Institute of Technology & Sciences
08.2012 - 05.2016
M.P.C -
Sri Chaitanya Educational Institutes
06.2010 - 04.2012
SSC -
Sri Venkateshwara's Childrens High School
06.2009 - 04.2010