MOHAMMAD MOHIB GULAM MUSTAFA
Akola
Summary
Dynamic Area Manager with 12 years of experience driving exceptional growth and operational excellence in the financial services sector. Expertise in team management, strategic planning, and portfolio management has resulted in consistent achievement of business growth and collection targets across multiple branches. Proven ability to enhance customer satisfaction through effective service delivery and comprehensive training programs, fostering a high-performance culture. A collaborative leader, dedicated to optimizing branch processes, and empowering teams to excel in a competitive market. High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
14
14
years of professional experience
Work History
Area Manager
Equitas Small Finance Bank
Amrāvati
04.2023 - Current
- Managed 10 Branches operations with All LAP,HL and JLG Loan,PL Loan product, leading a team of 130.
- Achieved 100% business growth and collection rates.
- Enhanced customer satisfaction through effective service delivery.
- Implemented training programs to improve team performance.
- Collaborated with cross-functional teams to optimize branch processes.
Cluster Manager
Equitas Small Finance Bank
Akola
04.2021 - 03.2022
- Managed 5 Branches operations with All LAP,HL and JLG Loan product, leading a team of 60.
- Achieved 100% business growth and collection rates.
- Enhanced customer satisfaction through effective service delivery.
- Implemented training programs to improve team performance.
- Collaborated with cross-functional teams to optimize branch processes.
Branch Manager
Equitas Small Finance Bank
Akola
04.2019 - 03.2021
- Managed branch operations with All LAP,HL and JLG Loan product, leading a team of 10.
- Achieved 100% business growth and collection rates.
- Enhanced customer satisfaction through effective service delivery.
- Implemented training programs to improve team performance.
- Collaborated with cross-functional teams to optimize branch processes.
Senior Assistant Branch Manager
Equitas Small Finance Bank LTD
Akola
04.2017 - 03.2019
- Managed branch operations with MLAP product, leading a team of 10.
- Achieved 100% business growth and collection rates.
- Enhanced customer satisfaction through effective service delivery.
- Implemented training programs to improve team performance.
- Collaborated with cross-functional teams to optimize branch processes.
Assistant Branch Manager
Equitas Micro Finance PVT LTD
Akola
04.2015 - 03.2017
- Oversaw branch operations with a team of 8, ensuring optimal performance and collaboration.
- Achieved 100% sales and collection targets through strategic planning and execution.
- Developed and implemented training programs to enhance team skills and productivity.
- Fostered strong client relationships to drive customer satisfaction and retention.
- Analyzed sales data to identify growth opportunities and improve branch performance.
Relationship Officer
Equitas Micro Finance PVT LTD
Akola
01.2012 - 03.2015
- Managed group loan collections for Joint Liability Group (JLG) loans.
- Cultivated strong relationships with clients to ensure timely repayments.
- Analyzed client financial profiles to assess repayment capacity.
- Implemented strategies to improve loan recovery rates.
- Coordinated training sessions for clients on financial literacy.
Education
M.Com -
LRT College of Commerce
Akola06.2014
B.com -
LRT College of Commerce
Akola05.2011
HSC -
LRT Collecge of Commerce
Akola05.2008
SSC -
Mugilal Bajoriya Schoool
Akola05.2006
Skills
- Training and motivation for the team
- Handling present situation
- Operation management
- Manpower managing
- Project management
- Financial reporting
- Process optimization
- Training and development
- Relationship management
- Data analysis
- Customer service
- Team building
- Performance improvement
- Production data analysis
- Staff development
- Territory management
- Team development
- Performance management
Hobbies and Interests
- Playing Carom
- Cricket
Personal Information
- Date of Birth: 06/15/90
- Nationality: Indian
Skills
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Timeline
Area Manager
Equitas Small Finance Bank
04.2023 - Current
Cluster Manager
Equitas Small Finance Bank
04.2021 - 03.2022
Branch Manager
Equitas Small Finance Bank
04.2019 - 03.2021
Senior Assistant Branch Manager
Equitas Small Finance Bank LTD
04.2017 - 03.2019
Assistant Branch Manager
Equitas Micro Finance PVT LTD
04.2015 - 03.2017
Relationship Officer
Equitas Micro Finance PVT LTD
01.2012 - 03.2015
M.Com -
LRT College of Commerce
B.com -
LRT College of Commerce
HSC -
LRT Collecge of Commerce
SSC -
Mugilal Bajoriya Schoool
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