Summary
Overview
Work History
Education
Skills
Contact No
Company Experience
Marital Status
Accomplishments
Local Address
Course
Personal Information
Languages
Disclaimer
Languages
References
Timeline
Generic

Mohammad Naved Anjum

Pune

Summary

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.

Overview

10
10
years of professional experience

Work History

Team Leader (Export Documentation)

MSC Service Center India Pvt Ltd
Pune
05.2016 - Current
  • Maintaining daily team operation and task assignments, MIS reports and daily trackers
  • Monthly Team review presentations, follow up for required documents, Negotiation for Penalties.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Fostered positive employee relationships through communication, training, and development coaching.
  • Created and distributed monthly, quarterly and annual reports to management regarding performance.
  • Conducted regular performance reviews to assess individual team member progress.
  • Coordinated cross-functional teams to achieve project goals.
  • Streamlined operations through continuous process improvement initiatives.
  • Participated in regular meetings with senior leadership to provide updates on team progress.

Customer Service Officer (Export Documentations)

Shipco IT Pvt Ltd.
Pune
01.2016 - 05.2017
  • Responded quickly to customer feedback regarding their experience with the booking process.
  • Ensured compliance with local laws and regulations related to booking operations.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when on emails or through phone conversations.
  • Developed process improvements to enhance overall data quality.
  • Assisted in creating dashboards that provide visibility into Data Quality KPIs across multiple Input task.
  • Export Documentation, Prepared Bill of lading for all the countries following the country exceptions for all the shipment
  • Processed from USA
  • Analyzing the bills processed for all the countries by users & auditing them with good accuracy & direct co-ordination with the POL offices to handover the other related tasks like freight & vessel planner after the bill inputting part is done.

SEZ Executive

Moonsez India Pvt Ltd
Pune
01.2014 - 01.2016
  • Handling All export and Import Documents and Approvals of SEZ Clients,

i.e.: Bill Of Entry, ARE-1, SOFTEX form, Form A-1/A-2 for Service tax Exemption.

  • Direct Co-ordination with SEZ clients through mails and telephone.
  • Follow up for shipments delivery.
  • Prepare Monthly Tracking Sheet of Imports.
  • Reports daily updates to Exim Manager.

Education

MBA - International Business

Allana Institute of Management Scieneces
Pune
03-2013

Skills

  • Documentation And Reporting
  • Client Service
  • Mentoring
  • Quality Improvement
  • Shift Scheduling
  • Team Supervision
  • Client Support
  • Performance Improvement
  • Analytical Thinking
  • Teamwork and Collaboration
  • People Management
  • Leading Team Meetings
  • Team motivation
  • Problem-Solving
  • Goal Setting
  • Conflict Resolution

Contact No

+91-9763054321

Company Experience

  • MSC Service Center India Pvt Ltd, May-2017 - Present, Export Documentation, Prepared Bill of lading for all the countries following the country exceptions for all the shipment. Processed from CHINA & USA. Analyzing the bills processed for all the countries by users & auditing them with good accuracy & direct co-ordination with the POL offices to handover the other related tasks like freight & vessel planner after the bill inputting part is done., Assist in supervising 30 associates, maintaining productivity and quality records for associates and ensure compliance to productivity and quality standards., Ensure all customers' standard operating procedures are followed as per work instructions., Responsible for training, assigning, and evaluating personnel assigned to area. Delegate responsibilities and authority to others to ensure work is done right., Query/dispute resolution, root cause analysis over the client issues, handling escalations., Co-ordinating with overseas office for various activities., Resolve all the Mails regarding part bill issues & provide all the updates for each country & clients to users by direct co-ordination with the POL offices & Clients., Handled DTX related Activities with the POL offices. So, that vessel passing is done at the proper timings without any delay.
  • Shipco IT Pvt Ltd., Jan-2016 to Jan-2017, Preparation of FCL & LCL Bill Of ladings and sending to customer before the deadline. Container and AMS tracking. Manifest creation of the shipment and sending it to respective warehouse. Performing monthly activity for inbound shipment and issuing credit/debit note accordingly. Differentiating console, co load and hazardous shipment. Creation and updating the SOP, Process flows, Exceptions list and check list to ease the work and make a standardize process to minimize and optimize the workload as well as work force., Maintaining daily team operation and task assignments, MIS reports and daily trackers., Monthly Team review presentations, follow up for required documents, Negotiation for Penalties., Designation Team Leader (Export Documentation)
  • Moonsez Consultant Pvt. Ltd., Jan-2014 to Jan-2016, Handling All export and Import Documents and Approvals of SEZ Clients, i.e.: Bill Of Entry, ARE-1, SOFTEX form, Form A-1/A-2 for Service tax Exemption. Direct Co-ordination with SEZ clients through mails and telephone. Follow up for shipments delivery. Prepare Monthly Tracking Sheet of Imports. Reports daily updates to Exim Manager., Designation SEZ Executive.

Marital Status

Married

Accomplishments

  • MSC E-learning program Certification
  • MSC Manager Academy.
  • 1st Performer of the Month in MSC during migration.
  • Performer of the quarter in MSC.

Local Address

K-502 Hilmist Harmony, Kondhwa(k), Pune, 48

Course

  • Allana Institute of management science, Pune, 2014, 2nd Class, MBA (International Business)
  • M.J college Jalgaon, 2011, 2nd Class, Graduation (BBA)
  • Maulana Azad College of arts science and commerce, 2007, 59.17%, HSC
  • Z.P high school, malkapur, 2005, 70.93, SSC

Personal Information

  • Total Experience: 9+ Years
  • Hobbies: Playing cricket
  • Date of Birth: 12/04/1989
  • Nationality: Indian

Languages

  • English
  • Hindi
  • Marathi

Disclaimer

I hereby declare that all the information provided in my resume is true to the best of my knowledge.

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

References

References available upon request.

Timeline

Team Leader (Export Documentation)

MSC Service Center India Pvt Ltd
05.2016 - Current

Customer Service Officer (Export Documentations)

Shipco IT Pvt Ltd.
01.2016 - 05.2017

SEZ Executive

Moonsez India Pvt Ltd
01.2014 - 01.2016

MBA - International Business

Allana Institute of Management Scieneces
Mohammad Naved Anjum