Mohammad Naved Khan
Ahmadabad
Summary
Seeking a challenging job opportunity to develop skills and expand knowledge in a dynamic work environment. Excited to gain valuable insights into new aspects for career growth and organizational benefit.
Overview
10
10
years of professional experience
Work History
Manager
Tandhan Cotton Mills
11.2024 - Current
- Travelling out of india for meeting customers and providing them with proper products and solution according to their need.
- Managing team and proper end to end conversation between customer and company.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Senior Executive
Global Impex Ltd
06.2022 - 10.2024
- Led cross-functional teams to develop and implement strategic initiatives enhancing operational efficiency.
- Analyzed market trends to inform executive decisions, driving competitive advantage in service delivery.
- Mentored junior staff, fostering professional growth and ensuring alignment with organizational objectives.
- Streamlined communication processes between departments, improving project management and collaboration outcomes.
Senior Customer Care Executive
Telestar Consulting Services
09.2020 - 02.2022
- Need to call clients to close the deal.
- International calling profile to generate hot leads and convert them into business
- Managing a team of 8-10 customer representative to train them and close their lead into business.
- Solving customers queries through calls, mails and chats.
- Building customer relation .
Business Development Executive
American Express (Silaris Information Pvt Ltd)
09.2018 - 12.2019
- Promote Credit Cards of American Express through calls and chats.
- solving problems for customer on calls and emails.
- attending corporate events and exhibition for making strategies.
- providing customer service from start to end.
Customer Service Representative
USH International
05.2017 - 04.2018
- Company Overview: USH International is the management consultants who provides services for forming new companies
- Promote companies services through mails & visiting to new as well as existing clients willing to form new companies, taking offices / warehouses of Ajman Free Zone.
- Send direct mailers / proposal on websites, digital marketing and generate inquiries and prospects
- Understand clients requirements and budgets, and accordingly recommend proposals
- Help them get all paper works and agencies jobs done
Customer Relationship Officer (CRO)
Marina Home Urban Exotic
10.2015 - 12.2016
- Company Overview: A UAE Company Branch dealing in Home & Office furniture
- Here, my job was to handle walk-in customers and satisfying them with the products, prices and services. Also occasionally visiting offices and giving presentation.
- Taking follow-up of customers via calls. email and chats.
- Making relation with customer for future business.
Education
MBA - General Studies
J.S University
Shikohabad, India01.2021
Bachelor of Commerce (B Com) - undefined
Gujarat University
01.2017
HSCE (12th) - undefined
CBSE
05.2013
SSCE (10th) - undefined
Gujarat Secondary & Higher Secondary Education Board
03.2010
Skills
- Customer interaction
- Client support
- Strong interpersonal communication
- Effective communication in public relations
- Positive thinker
- Customer service
- Capacity to modify approach based on context
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Gujarati
Advanced (C1)
Bengali
Intermediate (B1)
Spanish
Elementary (A2)
Timeline
Manager
Tandhan Cotton Mills
11.2024 - Current
Senior Executive
Global Impex Ltd
06.2022 - 10.2024
Senior Customer Care Executive
Telestar Consulting Services
09.2020 - 02.2022
Business Development Executive
American Express (Silaris Information Pvt Ltd)
09.2018 - 12.2019
Customer Service Representative
USH International
05.2017 - 04.2018
Customer Relationship Officer (CRO)
Marina Home Urban Exotic
10.2015 - 12.2016
Bachelor of Commerce (B Com) - undefined
Gujarat University
HSCE (12th) - undefined
CBSE
SSCE (10th) - undefined
Gujarat Secondary & Higher Secondary Education Board
MBA - General Studies
J.S University
Computer Literacy
Basic, E Mails, Internet surfing etc.
Hobbies
- Bike Riding.
- Travelling.
- Book Reading.
- Indoor games.
- Food Exploring.
- Using gadgets.
- Editing.
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