Mohammad Rehan Nizamuddin Sayed

Verbal Communication: The ability to explain solutions clearly and concisely when speaking with customers, whether in person, over the phone, or through chat It’s important to be articulate and to avoid jargon

Listening Skills: Actively listening to the customer’s concerns or queries is essential for identifying the right solution This helps ensure customers feel heard and valued

Analytical Thinking: Ability to understand the problem, gather all relevant information, and find the most effective solution In many cases, you'll have to think on your feet to resolve issues quickly

Empathy: Showing understanding and compassion for the customer’s situation can diffuse tense situations and create a positive experience for the customer

Prioritization: Being able to prioritize tasks effectively is important when managing multiple customer inquiries or issues at once

De-escalation Skills: When customers are upset or frustrated, your ability to calm them down and reach a solution is crucial Using a polite, empathetic approach can prevent conflicts from escalating