Mohammadsakib Vhora
Hardware & Network Engineer
Ahmedabad
Summary
Securing a challenging position where I can effectively contribute my skills to achieve newer heights and goals for personal development.
Experience in installing, configuring, and administrating operating systems and software applications which include Windows Server, Windows XP, Win-7, and Win-8, Win-10 Well-developed skills in system installation, maintenance, and troubleshooting, including configuration and replacement of internal and external components like motherboard, processor and familiar with hardware and software compatible issues
Overview
10
10
years of professional experience
3
3
Languages
Work History
Server Engineer
Getronics Solutions India Pvt. Ltd.
8 2019 - Current
- Performing daily checklist of Server equipment
- Prioritizing service tickets and providing support service to clients
- Resolving daily technical issues
- Configure, monitor, and troubleshoot production related application
- Support end-users on Office365, Cisco WebEx Teams
- Manage Compliance Activity for standard Machine
- Provide support projector and Video conference connectivity ford user
- Monitoring of Datacenter Server room devices
- (Server, Tap Library, AS Box) Coordinate with central Team
- Monitoring of server and Network devices using whatsUp Gold Software
- Perform monthly windows & Application patching activity
- Perform Daily backup off all DXDs using Acronis backup tool
- Perform Daily media movement and Media Tracking
- Preparing server performance report monthly using IBM tool
- Working on incident and SLA base support
- Experience in APM Tools like Dynatrace, AppDynamics and Data Dog
- Implemented Dynatrace managed End to End and deployed one agent on various land scape technologies
- Experience in Azure cloud like deploy, configure, maintain compute on azure cloud
- Troubleshoot azure related issues and engage internal teams and vendor for issue resolution
- Develop and maintain knowledge base articles
- Implement patching solution using eAsset management tool.
Helpdesk Engineer
IMSI India Pvt Ltd
11.2018 - 06.2019
- Client is WIPRO and working on their client Adani Ltd, Ahmedabad
- Handling 700 Adani user's software and Hardware related issues
- Configure and troubleshooting user's issue face to face
- Maintain Services request tool which called Adani service now
- Maintain excellent user's satisfaction level.
Sr.Technical Support Engineer
IMSI India Pvt Ltd
04.2014 - 09.2018
- Client is IBM and working on their client Adani Ltd, Ahmedabad
- Handling all India's Adani user's software and hardware related issue
- Find technical solutions on issues or queries related to unknown or new scenarios
- Configure and troubleshooting user's issue with help of remote connection
- Installation various software
- Troubleshooting application and client's portal related issue
- Maintain Services request tool which called ICD
- Maintain excellent user's satisfaction level.
Education
JCHNP (Jetking Certified Hardware and Networking Professional) Course -
Jetking Institute, Ahmedabad
H.S.C. in Science Stream - undefined
K.B. Shah Vinay Mandir
S.S.C. in Commerce Stream - undefined
Anand Madhyamik Shala
Skills
Problem solving - Proactive in anticipating and resolving problems Taking ownership and initiative for problem resolution, analyze solutions, propose resolution, and ensure implementation
Personal Information
Date of Birth: 09/11/92
Disclaimer
I hereby declare that the above furnished details are true to the best of my knowledge and belief
Timeline
Helpdesk Engineer
IMSI India Pvt Ltd
11.2018 - 06.2019
Sr.Technical Support Engineer
IMSI India Pvt Ltd
04.2014 - 09.2018
Server Engineer
Getronics Solutions India Pvt. Ltd.
8 2019 - Current
JCHNP (Jetking Certified Hardware and Networking Professional) Course -
Jetking Institute, Ahmedabad
H.S.C. in Science Stream - undefined
K.B. Shah Vinay Mandir
S.S.C. in Commerce Stream - undefined
Anand Madhyamik Shala
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