Summary
Overview
Work History
Education
Skills
Activities
Languages
Timeline
Generic

MOHAMMAD SHAFIULLAH SYED

Proddatur

Summary

Dynamic professional with a proven track record at Bajaj Auto Ltd, excelling in administrative operations and customer service strategies. Skilled in database management and enhancing operational efficiency, I effectively trained teams and improved performance, fostering a collaborative environment. Committed to delivering exceptional service while ensuring safety compliance and staff development. Results-oriented Service Supervisor effectively supervises employees and manage day-to-day activities in the workplace. Outstanding delegation, prioritization, scheduling, payroll, and budgeting proficiency. Adept at providing prompt and accurate information to customer queries. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Skilled professional knowledgeable about monitoring metrics and maximizing team success in fast-paced settings. Performance- and quality-driven with several years of experience. Natural leadership talent with motivational approach.

Overview

7
7
years of professional experience

Work History

SERVICE SUPERVISOR cum ADMINISTRATIVE ASSISTANT

BAJAJ AUTO LTD
Proddatur
01.2020 - Current
  • Oversaw relational database management to enhance data reference, reporting, and analysis.
  • Supervised daily operations of service department, ensuring efficient vehicle maintenance and repairs.
  • Trained team members on service protocols and customer interactions, improving overall performance.
  • Updated office policies and procedures to boost operational efficiency across departments.
  • Evaluated staff performance, providing coaching and guidance to enhance productivity.
  • Processed customer calls and gathered feedback to drive service improvements.
  • Coordinated activities of mechanics, installers, and repairers for seamless operations.
  • Established safe work environment by implementing standards and adhering to regulations.

Electrical Technician

APGENCO
01.2019 - 01.2020
  • Managed relational database to store information for reference, reporting and analysis.
  • Update and maintain office policies and procedures.
  • Installation of numerical relays.
  • Testing of CT & VT Transformers.
  • Worked in Main Control panel of distribution system

Education

Electrical And Electronics Engineering

Govt. Polytechnic
jammalamadugu
05-2020

S.S.C -

TVR High School
Proddatur
04-2017

Skills

  • Administrative operations expertise
  • Records management systems
  • Social media proficiency
  • Reporting and documentation skills
  • MS Office applications mastery
  • Labeling and sorting techniques
  • Knowledge of worker's compensation laws
  • Database administration skills
  • Customer service strategies
  • Training team members effectively
  • Enhancing operational efficiency
  • Coordinating services effectively
  • Managing customer relationships well
  • Evaluating staff performance accurately
  • Overseeing office procedures efficiently
  • Ensuring safety compliance standards
  • Training employees effectively
  • Managing multiple tasks simultaneously
  • Effective problem-solving abilities
  • Providing administrative support
  • Planning travel arrangements efficiently
  • Researching information thoroughly
  • Demonstrating empathy and patience
  • Supporting executives effectively
  • Making informed decisions
  • Providing technical assistance
  • Experience in supervisory roles
  • Engaging employees positively
  • Delivering excellent personal service
  • Gaining management experience
  • Monitoring progress effectively
  • Handling complaints professionally
  • Managing time efficiently

Activities

  • Systematic Administrative Assistant with successful experience in fast-paced office settings.
  • Hardworking team-player with expertise completing various clerical tasks and offering staff support.
  • Responsible, punctual and productive professional when working with little to no supervision.
  • Adept at using many relevant technologies and tools, including MS Office, Dropbox, and Oracle.
  • Industry experience ranges from law firms to non-profits.
  • Pay close attention to the needs of others and make it a priority to complete projects ahead of schedule.
  • Known for being willing to do whatever it takes to ensure the office's success.
  • Proactively searching for ways to make co-worker's jobs easier.
  • Leverage impeccable organizational and communication skills to ensure office runs at 100% efficiency.

Languages

Urdu
First Language
English
Upper Intermediate (B2)
B2
Telugu
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

SERVICE SUPERVISOR cum ADMINISTRATIVE ASSISTANT

BAJAJ AUTO LTD
01.2020 - Current

Electrical Technician

APGENCO
01.2019 - 01.2020

Electrical And Electronics Engineering

Govt. Polytechnic

S.S.C -

TVR High School
MOHAMMAD SHAFIULLAH SYED