Mohammad Shahzan Ahmed
Hyderabad
Summary
Experienced Logistics professional with 10+ years of cross-functional expertise. Proven track record in effectively resolving customer issues through clear communication with higher management. Committed team player dedicated to continuous improvement and delivering excellence. Highly skilled in managing stress and motivating teams to achieve exceptional performance, even in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Assistant Team Lead
Delhivery Limited
Hyderabad
09.2019 - 11.2022
- Monitoring repartees on performance through productivity, closure.
- Handling the smooth operation of warehouse stock of incoming and outgoing through company software.
- Making roster planning of delivery executives for weekly offs and leaves.
- Resolving Delivery Executive issues regarding salary, fuel, and mobile reimbursement.
- Attendance regularizations for delivery executives.
- Making dispatch planning and execution.
- Handled B2B, B2C, C2C, and Banking shipments to delivery, along with reverse pick as per route plan.
- Audit of shipment daily, which is left on the premises.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Assisted in recruiting, conducting interviews, and onboarding new employees.
- Resolved escalated issues quickly and professionally, ensuring customer satisfaction while maintaining company standards.
- Cash deposition, which was collected yesterday.
Supervisor
Vulcan Xpress Pvt Ltd
Hyderabad
09.2016 - 05.2019
- Load planning and scheduling of route process to bike riders.
- Plan inbound and outbound process with hub incharge.
- Handling the Stationery Purchase will be used in daily operations.
- Resolving the customer issue.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Daily briefing with team to increase the performances.
Data Entry Clerk
Quickdel Logistics Pvt ltd
Hyderabad
08.2014 - 05.2016
- Worked as a data entry operator where my role are inbound and outbound of shipment data
- Resolving customer complaints
- Arrange the delivery of parcel as per customer request
- Maintain daily record in ms excel
- Maximize the daily and monthly performance
- Verify the undelivered shipment with customer to cross check the remarks
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Skills
- Team building
- Inventory Management
- Performance monitoring
- Problem-solving abilities
- Analytical thinking
- Mentoring
- Team motivation
- Daily workflow improvement
- Team assessment
- Microsoft Office Suite
Timeline
Assistant Team Lead
Delhivery Limited
09.2019 - 11.2022
Supervisor
Vulcan Xpress Pvt Ltd
09.2016 - 05.2019
Data Entry Clerk
Quickdel Logistics Pvt ltd
08.2014 - 05.2016
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