Talking with other
MOHAMMAD SHOAIB KHAN
Hospitality Professionals
Delhi
Summary
Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in Hotelogix and other PMS, with friendly and decisive approach to resolving challenges.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
FRONT OFFICE RECEPTIONIST
Living Adventure (Accor)
Doha
01.2022 - 01.2023
- Accommodation service provider at global sports event FIFA Qatar 2022
- Welcome guests and checking them in into Hotelogix (PMS), helping move luggage and guiding guests as needed
- Managing the cluster of 32 small properties consisting luxury facility apartment with total inventory of 1,680 rooms
- I was the part of pre-opening team for such a huge project
- Conduct all the pre-opening tasks inventory, Snagging, post handover audit, key inventory and supervise the new joiners induction
- Perform any other clerical duties necessary to keep the office running
- Completed miscellaneous tasks quickly and correctly
- Arranged shuttle schedule on a daily basis, and informed guests of accurate times of arrival and departure Ø Facility Management
- Supervised multi-disciplinary teams of staff including cleaning, maintenance, grounds security
- Ensuring that basic facilities, are in good condition of infrastructure ensure that facilities are safe and well functioning
- Oversee all building-related activities
- Such as water and heating are well-maintained
- Planed and coordinate all installations (telecommunications, heat, electricity etc.) and refurbishments and
- Inspect buildings’ structures to determine the need for repairs or renovations
- Supervised all staff facilities (custodians, technicians, groundkeepers etc.) and external contractors.
ADMINISTRATIVE ASSISTANT
Capital Documentation
New Delhi
04.2020 - 01.2022
- Performs task such as answering telephone calls, receiving and directing visitors, ordering office supplies, maintaining the office facilities runs smoothly and ensuring that equipment and appliances works properly
- Proving services such as encoding, printing, copy, scan and store documents and all other Operations
- Check for accuracy and edit files, like contracts, file documents in physical and digital records
- Review and update technical documents like manuals and workflows
- Keep accurate records of logs and inventories of the organization
- Provide excellent customer services, maintain cleanliness and orderliness of the Organization
- Undertake the other duties such as banking, credit control, money withdrawal and deposits
- Maintains accounting database by entering data into computer, handling escalation related to billing query.
Receptionist Supervisor
Al-Karim Foods (Restaurant)
New Delhi
04.2017 - 02.2019
- KARIM RESTAURANT
- Greet guests in a friendly manner as they arrived, receiving order and accommodating the needs and requests 100+ customers daily
- Communicating with server and kitchen staff to balance dishes as it bring them to the appropriate table
- Completely utilize the POS to process customer orders complete payment transactions and issue receipts
- Maintain seamless day-to-day restaurant operations by deploying in depth of appreciate food handling techniques such as proper temperature and equipment cleaning procedures.
Travel Consultant
MakeMyTrip
Delhi NCR
09.2015 - 06.2017
- Packages Sales and Customer Service at (IEnergizer)
- Generates new sales leads as necessary, calling existing and potential customers to persuade them
- Served and assisted customers on check-in and checkouts
- Overseeing the customer service process and resolving customer complaints attentionally
- Answered the phone calls, emails and helped with queries/complaints, remain professional at all times
- Maintain and develop relationships with existing customer and via telephone calls and emails
- Proven track record in customer escalation management, and interacting with customers accordingly
- Follows up with customers to make sure that they are satisfied our services
- Mother tongue(s), UNDERSTANDING SPEAKING WRITING
- Listening Reading
- Spoken production
- Spoken interaction
- ENGLISH C1 C2 C1 C1 C2
- Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
- Skills & Expertise Excellent customer service and professional interaction skills
- Extensive communication abilities, including interpersonal, professional, written, and oral, which helps me convey information clearly and concisely
- Decision making, Time management, multitasking, and familiar with administrative tasks.
Education
Bachelor of Arts - Arts
University of Delhi
India 07.2015 - 08.2019
Skills
COMMUNICATION AND INTERPERSONAL SKILLSRECOMMENDATIONS
Word processing
Organization skills
Telephone skills
Verbal and written communication
Office administration
Telephone etiquette
Office management
Call forwarding
Scheduling
Mail handling
Performance improvement
Travel coordination
Problem-solving
Project Management
Certification
Hotelogix PMS Training Front Desk Module
Interests
Traveling
Cooking
Software
Hotel PMS
Word, Excel
Timeline
Hotelogix PMS Training Front Desk Module
08-2022
Hotelogix PMS Training Guest Service Module
08-2022
FRONT OFFICE RECEPTIONIST
Living Adventure (Accor)
01.2022 - 01.2023
ADMINISTRATIVE ASSISTANT
Capital Documentation
04.2020 - 01.2022
Receptionist Supervisor
Al-Karim Foods (Restaurant)
04.2017 - 02.2019
Travel Consultant
MakeMyTrip
09.2015 - 06.2017
Bachelor of Arts - Arts
University of Delhi
07.2015 - 08.2019