MOHAMMAD SIJAUDDIN

• As an iPro, I will work with Channelplay and promote Apple products in retail stores. MY main goal is to help customers understand and purchase Apple products, including iPhones, iPads, MacBooks, Apple Watches, and AirPods.
• Engage with customers and provide detailed information about Apple products.
  Conduct live demonstrations to showcase product features.
  Help customers make informed purchasing decisions.
• Consistently achieved and surpassed sales targets through effective customer relationship management, and a deep understanding of Apple's offerings.
• My strategy revolves around personalised service and meticulous attention to the customer journey, ensuring each interaction strengthens brand loyalty. With a foundation in marketing and proven competencies in CRM,

Design and implement orientation programs for new employees, daily classroom training for new sales candidates

● Train the salespeople on how to promote the company’s products and services effectively.

● Follow up with Telangana route trainers, tracking them during the morning meeting for the tasks we have to complete for the day.

● Collect feedback from management regarding training material and make improvements as per the requirements of the people

● Keep updated records of training materials and modules.

● Document the activities in a report and share the same with higher management.

● Monthly presentation on what we have done in the last month and a plan for next month to improve.

● New sales promoters' attrition rate and sales efficiency follow-ups to motivate and support them for better performance.

data entry. Close deals, billing, and service assistance.

● Follow Ups Telangana route trainers tracking them morning meeting for what are the task we have to do in the day

Collect feedback from management regarding training material, and make improvements as per the requirements of people.

Keep updated records of training materials and modules.

● Document the activities in a report and share the same with higher management

Monthly presentation what we have done in the last month, and the plan for next month to improve.

New sales promoters' attrition rate and sales efficiency follow-ups to motivate them, support them to better performance.

- OPPO Experience Consultant, Store — Sales, October 2020 - March 2022.

> Good grooming is important to attract customers, and attending to customers helps sell our products.

> Build a relationship with the working environment and staff.

> Demonstration of the product using a guide and a Fabe model.

Work station, cleaning, charging dummy demo, stock management, data entry. Close deal, billing, service assistance.

> Evolve the relationship with the customer and customer relationship management.

> Customer satisfaction, old customer inquiry call.

> Daily learning, upgrading product knowledge, and competitor information.

• Implemented campaigns and promotions to help with developing goods and services.
• Delegated work to staff, setting priorities and goals.
• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
• Oversaw inventory management through cycle counts, audits.
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• Prepared monthly reports on sales figures, expenses, profits.
• Planned special promotions or discounts based on market trends.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.