Mohammad Tuphel Ahmad
Cyber Cafe Attendant
supaul
Summary
Dynamic Cyber Cafe Attendant at Sohel Online Services Pvt Ltd, adept at enhancing customer experiences through effective communication and technical support. Successfully implemented security measures, ensuring a safe browsing environment while training new staff. Proficient in document scanning and conflict resolution, fostering a welcoming atmosphere for diverse clientele.
Experienced with managing computer systems and user support. Utilizes technical skills to troubleshoot and resolve hardware and software issues. Knowledge of customer service best practices and maintaining welcoming environment.
Knowledgeable [Desired Position] with background in managing customer interactions and maintaining computer systems. Skilled in troubleshooting hardware and software issues, ensuring smooth and efficient user experience. Demonstrated effective communication and technical support skills.
Overview
8
8
years of professional experience
2
2
Language
Work History
Cyber Cafe Attendant
Sohel Online Services Pvt Ltd
02.2018 - Current
- Maintained an organized workspace, ensuring all equipment was properly stored and easily accessible when needed by customers or colleagues.
- Provided training to new staff members, sharing best practices for maintaining high standards of performance within the role.
- Implemented measures to maintain computer security, safeguarding both company assets and customer privacy during online activities.
- A cyber cafe attendant manages daily operations, including assisting customers with computer/internet use, troubleshooting hardware/software, handling payments, and maintaining a clean, secure environment. Key responsibilities include printing/scanning services, enforcing safety policies, and managing inventory or snacks.Customer Assistance: Guide users on computer applications, internet browsing, and peripheral use (printers, scanners).
- Technical Support: Perform basic troubleshooting for computers, internet connectivity, and software.
- Administrative Tasks: Manage booking, handle cash transactions, and maintain accurate records.
- Maintenance & Security: Keep the premises clean and safe, ensuring a secure browsing environment.
- Additional Services: Often provide document services like scanning, printing, photocopying, or basic photo editing
Finance Intern
Jana Small Finance Bank
05.2022 - 01.2023
- Prepared and posted financial journal entries using technically relevant software.
- Supported organizational account management duties under direct supervision.
- Jana Small Finance Bank jobs focus on expanding rural and urban financial inclusion, with roles heavily centered on sales, field collections, and customer relationship management. Common positions include Loan Officers, Branch Managers, and Collection Executives, often requiring field visits and sales targets Collection Executive / Recovery Officer:Handle field collections and recover overdue loans.
Ensure timely repayment and maintain low delinquency rates.
- Branch Sales / Retail Liabilities:Source new customers for CASA (Current Account Savings Account) and cross-sell third-party products.
Achieve monthly/quarterly sales targets for loans and deposits.
Gold Loan Officer: - Proactively market and source gold loans.
- Assess the purity and value of gold, process applications, and manage client relationships.
Education
Bachelor of Science - Advanced Diploma in Computer Applications
B.N.M.U MADHEPURA
SUPAUL 04.2001 -
Associate of Arts - Intermediate
BSS COLLEGE, SUPAUL
SUPAUL 04.2001 -
High School Diploma -
Williams High School Supaul
Supaul, India 04.2001 -
Skills
Document scanning
Food and beverage preparation
Scheduling appointments
POS system operation
Customer complaint resolution
Working in a cyber cafe requires a blend of technical proficiency, administrative capability, and strong interpersonal skills Whether you are looking for an entry-level assistant role or aim to manage a center, the following skills are essential:
Technical & IT Skills
The core of the job involves helping customers navigate digital tools and maintaining hardware
Basic Computer Literacy: Proficiency in operating systems (Windows/Linux) and essential software like Microsoft Office (Word, Excel, PowerPoint) and PDF converters
Internet Proficiency: Deep knowledge of web browsers, search engines, and online services such as email management, social media, and online form filling
Hardware Operations: Ability to operate and perform basic maintenance on peripherals like printers, scanners, and photocopiers
Basic Troubleshooting: Identifying and fixing minor hardware (eg, loose cables) and software (eg, frozen applications, connectivity issues) problems
Network Basics: Understanding of LAN setups, Wi-Fi configuration, and basic router/switch management
Customer Service & Communication
Since cyber cafes serve diverse populations, soft skills are critical for repeat business
Effective Communication: Clearly explaining technical steps to non-technical users and handling phone inquiries
Patience & Empathy: Assisting elderly or differently-abled users who may struggle with modern technology
Conflict Resolution: Calmly managing complaints or issues regarding internet speed, billing disputes, or equipment failure
Multitasking: The ability to assist multiple customers simultaneously during peak hours
Administrative & Operational Skills
These skills ensure the business remains profitable and legally compliant
Billing & Cash Handling: Using billing software or manual systems to track user sessions and process payments via cash, cards, or UPI
Documentation & Record Keeping: Maintaining usage logs and verifying customer ID proof (like Aadhaar or Voter IDs) to comply with local cyber laws
Inventory Management: Monitoring stock levels for paper, toner, and other stationery
Cyber Security Awareness: Ensuring safe browsing practices, identifying phishing attempts, and maintaining antivirus/firewall protection on all terminals
Advantageous Extra Skills
Graphic Design: Basic Adobe Photoshop skills for creating resumes, posters, or editing photos for customers
Gaming Knowledge: Familiarity with popular video game platforms and hardware if the cafe has a gaming focus
Timeline
Finance Intern
Jana Small Finance Bank
05.2022 - 01.2023
Cyber Cafe Attendant
Sohel Online Services Pvt Ltd
02.2018 - Current
Bachelor of Science - Advanced Diploma in Computer Applications
B.N.M.U MADHEPURA
04.2001 -
Associate of Arts - Intermediate
BSS COLLEGE, SUPAUL
04.2001 -
High School Diploma -
Williams High School Supaul
04.2001 -