Mohammad Zaid Khan
Bulandshahr
Summary
Dynamic Customer Service Representative with proven expertise at Bajaj Allianz General Insurance, excelling in policy explanation and claims processing. Adept at resolving customer inquiries through effective communication and active listening, ensuring high satisfaction rates. Recognized for attention to detail and reliability, consistently enhancing service strategies to improve customer experiences.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
2016
2016
years of post-secondary education
Work History
Customer Service Representative
Bajaj allianz general insurance
Gurugram
09.2023 - Current
- Assisted customers with inquiries regarding insurance policies and claims processes.
- Explained policy coverages and benefits to potential clients effectively.
- Processed customer transactions using internal management systems efficiently.
- Resolved customer complaints by providing timely and accurate information.
- Collaborated with team members to enhance customer service strategies.
- Maintained organized records of customer interactions for future reference.
- Handled incoming calls and emails, ensuring prompt responses to all inquiries.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Intermediate
HathrasSkills
- Policy explanation
- Claims processing
- Customer inquiries
- Call handling
- Effective communication
- Problem solving
- Attention to detail
- Active listening
- Support case resolution
- Punctuality and reliability
- Problem resolution
- Typing 30 wpm
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Customer Service Representative
Bajaj allianz general insurance
09.2023 - Current
Intermediate