Mohammad Zulfekar Ali .
Hyderabad
Summary
Dynamic Recruitment Team Leader with a proven track record at Professional Staffing Global, excelling in talent acquisition and candidate screening. Adept at building strong relationships and driving recruitment marketing strategies, I consistently match top talent with client needs, enhancing overall employee relations and achieving significant hiring goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Recruitment Team Leader
Professional staffing Global
Hyderabad
07.2024 - Current
- Sales support roles in recruitment typically involve generating leads, coordinating the sales team, and providing support to sales representatives:
- Generating leads: Sales support specialists identify potential clients and research new sales opportunities.
- Qualifying leads: Sales support specialists filter and qualify leads.
- Monitoring customer accounts: Sales support specialists monitor customer accounts for potential sales opportunities.
- Coordinating the sales team: Sales support specialists schedule appointments, manage calendars, and help organize sales meetings and events.
- Supporting sales representatives: Sales support specialists communicate with sales representatives and provide real-time support when necessary.
- Providing data and reports: Sales support specialists provide data and reports to help the sales team.
- Keeping track of sales targets: Sales support specialists keep track of sales targets.
Recruiter
Randstad offshore services private limited
Hyderabad
04.2022 - 07.2024
- We focus on connecting with talent, because we understand the importance of a job in a person's life. Focusing on the relationship with our talent will also contribute to our clients' success. Matching the right talent to the right job will in turn help both talent and clients achieve their goals and ambitions.
- Onsite - Vancouver and Edmonton Market
- Screen prospective candidates and educate candidates on Randstad process.
- Submit qualified candidates to assigned job requirements.
- Responsible for processing and contacting qualified candidates who respond to Randstad via phone, email or web to all assigned job orders.
- Work all assigned job orders until covered.
- Attend daily/weekly req. meeting.
- Establish relationships with consultants in region.
- Negotiate with candidates and solicit referrals of other top talent in the area.
- Pre-close candidates on job offers.
Online Reputation Management
Incnut digital
Hyderabad
08.2020 - 04.2022
- Responsible for on-line content, tracking and analysis of reputation
- factors and account to successful management of readme's reputation.
- • Facilitate problem resolution along with other questions.
- • Consistently create an exceptional consumer experience with each contact via inbound /
- outbound post/tweet/email.
- • Performing an in-depth audit of the information on the world wide web and ensure
- positive reputation of the Brand
- • Continuously monitoring /Tracking the reputation of the brand on various outlets, e.g.
- social media, search engines, blogs & social communities, consumer forums, etc.
- • Commenting positively on the most influential/negative forums and comments.
- • Specialize in prevention and repair of the “Online Reputation Threats.”
- • Investigating the facts about the Comments.
- • Understand the Level of the threat and analyze and manage Online Identities.
- • Discuss and respond and continuously follow-up Plan Strategy and Implementation.
- • Utilizing sophisticated Online and Offline Techniques in promoting Positive and Neutral
- Comments.
- • Manage all review content and take necessary steps to curb inappropriate content
- • Evaluate review and survey data for trends and anomalies
- • Coordinate monthly performance review and recommendations
- • Provide Daily, Weekly and Quarterly analysis to the Reporting Manager.
Senior Customer Service Representative
Synchrony financial services
Hyderabad
10.2017 - 08.2020
- Brand Ambassador of Synchrony financial
- Handle inbound calls from our many cardholders, keeping exceptional customer service as constant goal is to maintain up-to-date computerized customer information, resolve inquires, authorize sales, and most importantly, build relationships with clients, customers and colleagues.
- o Trained to handle outbound calls and/or receive inbound calls surrounding consumer past due credit card accounts
- o Set up payment arrangements to bring past due accounts current
- o Educate our customers
- o Identify and find ways to improve service
- o Identify and report call trends
Senior Sales Advisor
Teletext Holidays
Hyderabad
12.2016 - 10.2017
- Teletext Holidays is a British travel company that specializes in the sale of short and long haul beach holidays. The company was owned by Teletext Ltd from 1992
- 1. Answer calls from customers wanting travel reservations and packages.
- 2. Make outbound sales calls to promote travel products.
- 3. Help customers through email and chat with quick and accurate responses.
- 4. Provide details on travel options, prices, and promotions.
- 5. Turn calls into bookings by addressing concerns and closing sales.
- 6. Exceed sales targets and achieve high performance.
- 7. Keep detailed records of interactions and transactions.
- 8. Maintain a strong lead pipeline to meet sales targets.
- 9. Work with team members to ensure a positive customer experience.
- 10. Stay updated on industry trends and destinations to make relevant recommendations.
Process Associate
Ge capital retail bank
Hyderabad
03.2013 - 07.2016
- • Search database for customer account number when not provided.
- • Research payments to identify appropriate customer account numbers.
- • Provide best practice tips to processors and business centers on high profile customers.
- • Review customer remittance information to determine proper invoice allocation.
- • Utilize aging buckets in GECOM to identify possible allocation solutions.
- • Maintain payment allocation between parent/child relationships.
- • Be able to meet all Quality and Productivity standards for the Cash Application process
- Examine checks for signature and account numbers to ensure money belongs
Education
BBA - Human Resources Development
DY Patil university
Bhel Township High School Diploma -
Sri Chaitanya Bharathi
Chandanagar Hyderabad Skills
- Talent acquisition
- Recruitment marketing
- Candidate screening
- Employee relations
Certification
- Basic to Advanced Microsoft Excell certification from Skill nation
Brand Ambassador of synchrony financial
- I was choosen person to be the face of the company
Languages
Hindi
First Language
English
Advanced (C1)
C1
Telugu
Upper Intermediate (B2)
B2
Timeline
Recruitment Team Leader
Professional staffing Global
07.2024 - Current
Recruiter
Randstad offshore services private limited
04.2022 - 07.2024
Online Reputation Management
Incnut digital
08.2020 - 04.2022
Senior Customer Service Representative
Synchrony financial services
10.2017 - 08.2020
Senior Sales Advisor
Teletext Holidays
12.2016 - 10.2017
Process Associate
Ge capital retail bank
03.2013 - 07.2016
BBA - Human Resources Development
DY Patil university
High School Diploma -
Sri Chaitanya Bharathi
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