MOHAMMAD ZULQUAR NAIN
Assistant Housekeeping Manager
Doha
Summary
Hardworking & dedicated hospitality Professional having experienced in Hotel Industry seeking a responsible long-term professional career Summary Work towards 100% guest satisfaction by offering high standard of service delivery. Interacting directly with guest & redressing queries / issues to their optimum satisfaction. Maintaining excellent personal relations with co-ordination department and guest. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Assistant Housekeeping Manager
The Living Adventure Managed by Accor (Preopening)
Doha
10.2022 - Current
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Increased employee performance through effective supervision and training.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Created and implemented training programs to enhance employee performance.
- Communicated repair needs to maintenance staff.
- Evaluated employee performance and developed improvement plans.
- Reduced financial discrepancies through accurate management of payroll and bookkeeping processes.
- Onboarded new temps by entering employee information into systems.
- Worked flexible hours across night, weekend and holiday shifts.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Received and processed stock into inventory management system.
- Created plans and communicated deadlines to complete projects on time.
- Collaborated with team members to achieve target results.
Assistant Manager Housekeeping
Marriott Indore
Indore
10.2019 - 07.2022
- Should have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff
- Review the housekeeping points on the guest feedback forms, take actions on guest complaints and share guest compliments with staff members
- Provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counseling’s and also enforces to the hotels standard operating procedures
- Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness
- Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel
- Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks
- Inventories cleaning supplies & linen stock to ensure adequate supplies
- Investigates concerns regarding housekeeping service and equipment, and takes corrective action
- Rewards employees who use their empowerment to meet or exceed guest expectations
- Confirm all housekeeping staff members have arrived or find substitutes for absent employees
- Co-ordinate with vendors eg: Pest control, Laundry services and other outsource services
- Attend to any guest complaints and take service recovery measures if required
- Prepare annual housekeeping budget with EHK
- Submit requests for repair and periodic maintenance of cleaning equipment
- Prepares store requisition, purchase other supplies and equipment, also monitor par stock on all housekeeping guest supplies and linens.
- Set and enforced departmental budgets, goals and deadlines.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Directed team of 61 personnel in busy hotel with 216 rooms.
Housekeeping executive
Marriott Indore India
09.2017 - 10.2019
Housekeeping Supervisor
Hotel Fortune Landmark
Indore
06.2015 - 09.2017
Housekeeping Supervisor
Sayaji Hotels LTD
Indore
04.2013 - 05.2015
Hotel operational trainee
Sayaji Hotels LTD
Indore
06.2012 - 04.2013
Education
BSc HCM - Hotel Management
Sikkim Manipal University
Sikkim 05.2009 - 06.2012
Inter of Commerce (12TH) -
College of Commerce
Patna 04.2007 - 12.2009
High School Diploma -
NIOS
Purnea 01.2006 - 03.2007
Skills
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Accomplishments
Received 3 times appreciation letter for genuine nature at Sayaji Indore
Got high score in appraisal most of the time among all subordinates
Selected for Best service executive in pre-opening team of Indore Marriott
Got 6-time brilliant executive of the Month award at Indore Marriott.
Promoted as Assistant Manager housekeeping
Received brilliant manager of the month
Awarded as best support during lockdown of covid-19
Recognized as Thalaiva of the year 2020
Awarded as Bio bubble manager for the BCCI cricket team.(Got 31 TripAdvisor comment for housekeeping )
Awarded as Guest Voice Champion for the month of November 2021
Awarded as Brilliant manager of the month February 2022
Additional Information
FATHER’S NAME : Late Haji Abdul Rouf
DATE OF BIRTH : 20/02/1991
MARITAL STATUS : Marred
PASSPORT NUMBER : M4925650
NATIONALITY : Indian
HEIGHT/WEIGHT : 5.7/ 58kg
Timeline
Assistant Housekeeping Manager
The Living Adventure Managed by Accor (Preopening)
10.2022 - Current
Assistant Manager Housekeeping
Marriott Indore
10.2019 - 07.2022
Housekeeping executive
Marriott Indore India
09.2017 - 10.2019
Housekeeping Supervisor
Hotel Fortune Landmark
06.2015 - 09.2017
Housekeeping Supervisor
Sayaji Hotels LTD
04.2013 - 05.2015
Hotel operational trainee
Sayaji Hotels LTD
06.2012 - 04.2013
BSc HCM - Hotel Management
Sikkim Manipal University
05.2009 - 06.2012
Inter of Commerce (12TH) -
College of Commerce
04.2007 - 12.2009
High School Diploma -
NIOS
01.2006 - 03.2007
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