MOHAMMED ABDUL ALEEM
Banyas
Summary
Accomplished Operations Manager with a robust background in network security and customer service, honed at Shacube Solutions Private Limited. Excelled in enhancing operational efficiencies and team performance, while achieving sales targets. Skilled in providing remote support and network configuration, demonstrating a blend of technical proficiency and sales acumen.
Overview
8
8
years of professional experience
Work History
Operations Manager
Shacube Solutions Private Limited
Hyderabad
08.2022 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and Sales.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Provided technical expertise in the design and implementation of automated systems used in the operations department.
- Connected with clients and developed strategies to achieve sales goals.
- Collaborated with team leaders on quality audits.
AT&T TSS Level 2
Sykes Business Services Pvt. Ltd.
Hyderabad
10.2018 - 08.2022
- Troubleshot network connectivity issues and provided remote technical support to customers.
- Assisted in setting up virtual labs for hands-on practice with network devices such as routers, switches, firewalls.
- Installed, configured and maintained hardware and software systems for end-users.
- Configured and maintained network hardware such as routers, switches, firewalls, and wireless access points.
- Monitored network performance to identify potential issues and implemented solutions to improve system reliability.
- Created and documented processes for troubleshooting common networking problems.
- Provided technical support for end-users experiencing networking issues.
- Researched new technologies to ensure the company is using best practices in its network architecture design.
- Managed firewall configurations in order to maximize security while still allowing legitimate traffic through.
- Provided training and guidance for junior members of the team on a variety of topics related to networking.
- Investigated root causes behind any outages or slowdowns experienced by users on the corporate network.
- Maintained documentation relating to all aspects of the company's computer networks including IP addressing schemes, DNS records.
Sales Executive
DAKS Techno Pvt. Ltd.
Hyderabad
06.2016 - 08.2018
- Installed, configured and maintained computer hardware, software systems, networks and peripherals.
- Troubleshot complex technical problems related to hardware components, operating systems and applications.
- Provided technical support for client inquiries via telephone and email.
- Performed basic network troubleshooting and maintenance activities.
- Installed operating systems including Windows 7, 8, 10, Linux and Mac OS X on desktops and laptops.
- Monitored system performance metrics to ensure smooth operation of all connected devices.
Education
B.C.A Computers - Computers & Applications
Rabindranath Tagore University
Hyderabad05-2021
Skills
- Production
- Sales background
- Customer service
- Network configuration
- Network security
- Remote support
- Sales targeting
- Sales skills
Languages
Urdu/Hindi
First Language
English
Proficient (C2)
C2
Timeline
Operations Manager
Shacube Solutions Private Limited
08.2022 - Current
AT&T TSS Level 2
Sykes Business Services Pvt. Ltd.
10.2018 - 08.2022
Sales Executive
DAKS Techno Pvt. Ltd.
06.2016 - 08.2018
B.C.A Computers - Computers & Applications
Rabindranath Tagore University
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