Mohammed Abdul Hyder
Hyderabad
Summary
Experienced Sales Executive skilled in promoting company brand and providing valuable business consulting services. Proficient in analysis, consumer knowledge, and understanding industry dynamics. Collaborates effectively with customers, retail partners, and distribution channels to achieve sales targets and foster lasting professional connections.
Overview
7
7
years of professional experience
Work History
Sales Executive
Global Access Cars Automobile Trading LLC (CARS24)
03.2021 - 12.2024
- Supervise agents, with responsibilities related to sales, customer relations, trouble reporting and policies
- Test Drive Scheduling
- Following with quality department for quality check of cars before delivering to the customer door step
- Following leads in Slack application, keep update to line manager
- Implementing and increasing our quality of work for customer satisfaction
- Communicate expectations, monitor results and manage performance
- Mentor agents in effective selling techniques
- Encouraging customer loyalty and retention, resolve customer complaints effectively
- Function as subject matter expert; have knowledge about product and procedures
- Monitor queues and address real time work force issues
- Evaluate phone calls, chats and emails
- Keep contact center manager informed on all open and unresolved issues
- Ensure that call center team members follows company policies and conduct agent reviews
- Encouraging a positive team work environment and flexibility to assist with scheduled shifts and times be on-call on weekends.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Informed customers of promotions to increase sales productivity and volume.
Customer Relationship Agent
CASH CARS L.L.C
02.2019 - 11.2020
- Communicate expectations, monitor results, and manage performance.
- Mentor agents in effective selling techniques.
- Encouraging customer loyalty and retention, resolve customer complaints effectively.
- Provide client support as needed.
- Function as subject matter expert have knowledge about products and procedures.
- Monitor queues and address real time workforce issues.
- Evaluate phone calls, chats and emails.
- Conduct employee corrective action and performance improvement plans.
- Keep contact center manager informed on all open or unresolved issues.
- Encouraging a positive teamwork environment; function as a role model.
- Flexibility to assist with scheduled shifts and at times be on-call on weekends.
Customer Representative - Realtor
SHAREEF AND ASSOCIATES
12.2017 - 01.2019
- Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms
- Determine clients needs and financial abilities to propose solutions that suits them
- Intermediate negotiation processes, consult clients on market conditions, prices, legal requirements and related matters, ensuring a fair and honest dealing
- Perform comparative market analysis to estimate properties value
- Display and market real property to possible buyers
- Prepare necessary paper work (contracts, leases, deeds, closing statements etc)
- Maintain and update listings of available properties
- Develop networks and cooperate with attorneys, mortgage lenders and contractors
- Answering client queries through phones and emails
Education
Civil Engineering -
Jawaharlal Nehru Technological University
Hyderabad, Telangana11-2017
Skills
- Microsoft Word
- Microsoft Excel
- Slack
- Sales Force
- Effective sales strategies
- Strategic negotiation skills
- Effective communication
- Skilled in team collaboration
- Innovative thinking
- Timeliness orientation
- Efficiently structured
- Goal-oriented professional
Personal Information
Date of Birth: 04/02/90
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Urdu
Advanced (C1)
Telugu
Intermediate (B1)
Timeline
Sales Executive
Global Access Cars Automobile Trading LLC (CARS24)
03.2021 - 12.2024
Customer Relationship Agent
CASH CARS L.L.C
02.2019 - 11.2020
Customer Representative - Realtor
SHAREEF AND ASSOCIATES
12.2017 - 01.2019
Civil Engineering -
Jawaharlal Nehru Technological University
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