Mohammed Abdul Kareem
Hyderabad
Summary
Results-oriented Operations Support Specialist with expertise in customer relationship management and after-sales support. Enhances client satisfaction through effective interaction and proactive follow-ups. Coordinates travel arrangements for corporate clients, ensuring efficient experiences. Delivers solutions that improve operational performance and collaborates with cross-functional teams to achieve strategic goals.
Overview
16
16
years of professional experience
Work History
Operation Support Specialist II
CWT India PVT LTD
Hyderabad
10.2014 - 05.2026
- Managed after-sales process, ensuring client satisfaction through follow-ups, user training, and ongoing account servicing.
- Managed reservation inquiries via telephone, email, and in-person, delivering exceptional customer service.
- Coordinated travel arrangements, including flights, accommodation, and ground transportation, for corporate clients to guarantee seamless itineraries.
- Secured bookings via phone, email, and webchat, leveraging extensive hotel product knowledge to enhance customer experience.
Help Desk Assistant
Super seva services PVT LTD
Hyderabad
03.2010 - 09.2014
- Resolved service user requests within established timeframes, ensuring timely support and user satisfaction.
- Administered user accounts and permissions, maintaining optimal balance between accessibility and security compliance.
- Troubleshot system and network problems, diagnosing and resolving hardware and software faults.
- Configured and maintained computer systems and networks, enhancing overall IT infrastructure reliability.
- Resolved technical and application problems via helpdesk both over phone and in person.
Education
Diploma of Higher Education - Travel & Tourism
IATA
Hyderabad, TG01-2013
Bachelor of Business Administration - B Com
Anwar Ul Uloom Collage
Hyderabad, TG01-2013
Certificate of Higher Education - Intermidate
Board of Intermidate Education
Hyderabad, TG01-2010
A-Levels - SSC
Board Of Secondary Education
Hyderabad, TG01-2007
Skills
- Customer relationship management
- Client engagement
- After-sales support
- Reservation management
- Technical support
- Operational efficiency
- Risk Management
- Risk Assessment
- Data entry
- Excel proficiency
- Microsoft Office
- Travel coordination
- Follow up management
- Decision making
- Time management efficiency
- Flexibility
- Self-motivation
- Computer literacy
- Relationship Management
- Relationship-building
- Active listening
- Follow up management
Languages
English
Upper Intermediate
B2
Hindi
Proficient
C2
Telugu
Advanced
C1
Timeline
Operation Support Specialist II
CWT India PVT LTD
10.2014 - 05.2026
Help Desk Assistant
Super seva services PVT LTD
03.2010 - 09.2014
Diploma of Higher Education - Travel & Tourism
IATA
Bachelor of Business Administration - B Com
Anwar Ul Uloom Collage
Certificate of Higher Education - Intermidate
Board of Intermidate Education
A-Levels - SSC
Board Of Secondary Education