Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Personal Information
Disclaimer
Timeline
Generic

Mohammed Abdul Khalid

Hyderabad

Summary

Results-driven and detail-oriented professional with a passion for technology and exceptional customer service seeking a Technical Customer Service Associate position. Adept at troubleshooting technical issues, providing solutions, and delivering a seamless customer experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Technical Support Specialist

Accenture Private Limited
02.2022 - Current
  • Provided technical support to customers via phone, email, and chat, diagnosing and resolving hardware and software issues
  • Collaborated with the development team to escalate and resolve complex technical issues promptly
  • Maintained up-to-date knowledge of products and services to provide accurate and timely assistance
  • Documented customer interactions and resolutions in a detailed and organized manner using CRM tools
  • Addressed customer inquiries, resolved issues, and ensured customer satisfaction
  • Maintained in-depth product knowledge to assist customers with product-related questions and concerns

Customer Service Representative - Technical Products

24-7 Intouch Pvt Ltd
  • Analyzed and shared daily reports regarding scores and customer satisfaction level on daily basis
  • Reviewed constantly conversations and customer feedbacks and then suggested ways to improve the process and customer service level to reach CSS
  • Planned, supervised and coordinated daily activity with Team members
  • Hands-on experience in MS-Excel & MS-Word
  • Worked in chat process, helped in increasing the customer satisfaction rate
  • Helped team members to achieve targets to reach out Customer Satisfaction

Education

Bachelor's degree - ECE

Global college of engineering and technology
Kadapa, A.P.
01.2016

Skills

  • Troubleshooting hardware and software issues
  • Operating systems (Windows, macOS, Linux)
  • Common software applications
  • Internet technologies and protocols
  • Communication skills
  • Customer-focused
  • CRM software
  • Time management skills
  • Ability to work under pressure
  • Fast paced environment

Accomplishments

  • Received Certificate of Appreciate for the Top Agent in Chat - Accenture.
  • Awarded as Top performer (Volume) for the remarkable performance shown for the contribution towards organization. (2018 - 2019) in 24-7 Intouch Pvt Ltd.

Languages

  • English
  • Hindi
  • Telugu

Certification

EMBEDED SYSTEM, VECTOR INDIA Pvt.ltd, Hyd

Personal Information

  • Date of Birth: 02/24/95
  • Nationality: Indian

Disclaimer

I do hereby declare that the above-mentioned information is true to the best of my knowledge and I bear the responsibility for the correctness of the above-mentioned information.

Timeline

Technical Support Specialist

Accenture Private Limited
02.2022 - Current

Customer Service Representative - Technical Products

24-7 Intouch Pvt Ltd

EMBEDED SYSTEM, VECTOR INDIA Pvt.ltd, Hyd

Bachelor's degree - ECE

Global college of engineering and technology
Mohammed Abdul Khalid