Versatile Technical Support Associate with strong troubleshooting skills and extensive knowledge of hardware and software systems.
Proficient in delivering top-notch technical assistance, resolving complex issues, and enhancing user satisfaction. Adept at communicating technical information clearly to non-technical users, and consistently contributing to team objectives. Committe to continuous learning and staying current with emerging technologies to drive service improvements.
◦ Providing end-to-end support to commercial, bank, and government organisations.
◦ Resolving moderately complex technical problems, encompassing hardware and software issues.
◦ Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs for both current and obsolete products, components, and options, in alignment with customer entitlement, such as extended warranty coverage through the enterprise.
◦ Working effectively with clients, programmers, QA testers, and managers to ensure seamless project outcomes.
◦ Aligns individual work with strategy, collaborates with teams to enhance operations, and implements process improvements to standardise processes globally.
◦ Adhering to established standards, ensuring data confidentiality, and supporting the execution of business processes with independent judgement.
◦ Completes process-oriented assignments, shares technical information, and supports department-level operational plans.
◦ Identifies and solves varied problems, and completes day-to-day tasks with forward planning and minimal supervision.
◦ Creating WO (work orders) and MO (material orders) to dispatch cases for onsite engineer visits. ◦ Processing cases on trade when warranty expired based on GST.
◦ Processing payments between client and company.
◦ MCSA
◦ CCNA
◦ Linux
◦ Tally ERP 9 with GST
◦ IT Service Management
◦ Hardware troubleshooting
◦ Software installation and upgrade
◦ Microsoft office suite proficiency
◦ Process improvement techniques
◦ Remote desktop assistance
◦ Customer relationship management
◦ Troubleshooting proficiency
◦ Network configuration knowledge
◦ Product knowledge expertise
◦ Application installation
◦ Network configuration
◦ Team leadership and motivation
◦ GST calculations
I Mohammed Abdulla hereby declare that the above information contained is true and correct to the best of my knowledge and belief.