Summary
Overview
Work History
Education
Skills
Disclaimer
Languages
Timeline
Generic

Mohammed Adnan Azmath Khan

Bengaluru

Summary

Flexible, result oriented and adaptive to the environment to meet the goals of the organization. Communication skills, ability to work in a team and of high motivation. Positive minded and ready to take additional responsibilities when required.

Experienced CRM professional with a good academic background and a demonstrated commitment to providing high quality customer service; described as a "take charge" person with exceptional communication and human relations skills; proficient in the use of MS Office (Word, Excel, PowerPoint, Outlook) & CAFM (Computer-Aided Facility Management)

Overview

6
6
years of professional experience

Work History

Senior Customer Service Associate

Prestige Group
Bengaluru
03.2023 - Current
  • Results-driven and customer-centric professional with a proven track record of delivering exceptional service experiences. As a Senior Customer Service Assistant in the CRM department, I have consistently demonstrated my ability to provide timely, effective, and personalized solutions to customers, resulting in increased satisfaction and loyalty.

    Notable Achievements:

    - Consistently exceeded performance targets, achieving high levels of customer satisfaction
    - Awarded "Best Employee of the Year 2024" for excellence in customer satisfaction, further solidifying my commitment to delivering exceptional customer experiences

    With my dedication to customer satisfaction and proven ability to drive results, I am confident in my ability to continue delivering high-quality service and driving success in my role.

Customer Service Associate

Prestige Group
Bengaluru
01.2021 - 03.2023
  • Worked as a Customer Service Associate at Prestige Group, one of India's leading real estate developers, providing exceptional customer service to residents and stakeholders at Prestige Kingfisher Towers and Prestige Leela Residencies. My key responsibilities included:

    - Responding to customer inquiries and resolving issues in a timely and professional manner
    - Providing information and support to residents on various aspects of property management, including maintenance, amenities, and services
    - Coordinating with internal teams, including maintenance, housekeeping, and security, to ensure seamless service delivery
    - Building and maintaining strong relationships with residents, stakeholders, and internal teams to ensure high levels of customer satisfaction

    Achievements:

    - Successfully resolved customer complaints and improved customer satisfaction ratings
    - Developed and implemented process improvements to enhance customer service delivery
    - Built strong relationships with residents and stakeholders, resulting in increased customer loyalty and retention
    - Collaborated with internal teams to ensure timely and effective resolution of customer issues

Industrial Trainee/Guest Service Associate

Sheraton Grand Whitefield Hotel & Convention Centre
05.2019 - 10.2019
  • Completed an industrial training program at Sheraton Grand Bengaluru Whitefield Hotel and Convention Centre, where I gained hands-on experience in the hospitality industry with a focus on the Front Office Department. I was exposed to various aspects of front office operations, including:

    - Check-in and check-out procedures
    - Room allocation and management
    - Guest services and relations
    - Reservation management
    - Front desk operations and management

    Key Takeaways:

    - In-depth understanding of front office operations and management
    - Development of skills in guest services, relations, and communication
    - Exposure to industry-leading property management systems (PMS) and hotel software
    - Hands-on experience in handling front office tasks, including check-in, check-out, and room management

Education

BBA - Marketing & Human Resource

Al Ameen Institute of Management Studies
Bengaluru
08-2023

Diploma -

Presidency College of Hotel Management
Bengaluru
05-2020

SSLC -

Sudarshan Vidya Mandir Institutions

10+2 -

SSMRV PU College

Skills

  • Relationship management
  • Communication skills
  • Customer service
  • Complaint handling
  • Telephone etiquette
  • CRM software

Disclaimer

I hereby declare that the above furnished particulars are true to the best of my knowledge and belief.

Languages

  • English
  • Kannada
  • Hindi
  • Urdu
  • Tamil
  • Marathi

Timeline

Senior Customer Service Associate

Prestige Group
03.2023 - Current

Customer Service Associate

Prestige Group
01.2021 - 03.2023

Industrial Trainee/Guest Service Associate

Sheraton Grand Whitefield Hotel & Convention Centre
05.2019 - 10.2019

BBA - Marketing & Human Resource

Al Ameen Institute of Management Studies

Diploma -

Presidency College of Hotel Management

SSLC -

Sudarshan Vidya Mandir Institutions

10+2 -

SSMRV PU College

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Mohammed Adnan Azmath Khan