MOHAMMED AFNAN
Perinthalmanna
Summary
Dynamic Service Manager with proven expertise in customer service, staff scheduling, and quality control. Committed to enhancing service operations and resolving conflicts efficiently.
Overview
2
2
years of professional experience
Work History
Service Manager
MAGIC KITCHEN
NILAMBUR
01.2026 - Current
- Managed daily service operations, enhancing customer satisfaction through effective service delivery.
- Handled customer inquiries and resolved service-related issues, fostering positive customer experiences.
- Coordinated staff schedules, improving service efficiency and ensuring adequate coverage during peak hours.
- Collaborated with kitchen staff to ensure timely meal preparation and serving.
Service Manager
ANDREAS CATERERS ERNAMKULAM
ERNAMKULAM
08.2024 - 12.2025
- Managed daily service operations to ensure customer satisfaction.
- Coordinated staff schedules to optimize service efficiency.
- Handled customer inquiries and resolved service-related issues promptly.
- Implemented quality control measures for food presentation and service delivery.
- Collaborated with kitchen staff to ensure timely meal preparation and serving.
- Resolved customer complaints in a timely manner.
- Created and managed budgets for travel, training, and team-building activities.
Education
High School Diploma -
I K T H S S CHERUKULAMBA
MALAPPURAM01-2021
Skills
- Customer service
- Staff scheduling
- Quality control
- Budget management
- Service operations
- Conflict resolution
Timeline
Service Manager
MAGIC KITCHEN
01.2026 - Current
Service Manager
ANDREAS CATERERS ERNAMKULAM
08.2024 - 12.2025
High School Diploma -
I K T H S S CHERUKULAMBA