Mohammed Afzal Pasha
Bangalore
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Correspondence and Research
Moder
Bangalore
11.2022 - Current
- Reviewed and processed incoming correspondence to ensure accuracy.
- Resolved customer inquiries in a timely manner.
- Conducted research on customer accounts to identify issues or discrepancies.
- Coordinated responses between various departments as needed.
- Adhering to SLA's and TAT's
- Provided training and guidance to new staff members on company procedures related to correspondence management.
- Meeting assigned productivity and quality targets.
Customer Service Representative
Vikram Insurance Services
Bangalore
06.2021 - 07.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Bachelor of Commerce - Finance And Accounting
Christ University
Bangalore05-2022
Skills
- Correspondence Writing
- Interpersonal and Written Communication
- Problem-Solving Skills
- Clear Communication
Accomplishments
- Toast Master Award for maintaining the consistency in quality assigned and providing training for the new agents.
Languages
English, Kannada, Hindi
Timeline
Correspondence and Research
Moder
11.2022 - Current
Customer Service Representative
Vikram Insurance Services
06.2021 - 07.2021
Bachelor of Commerce - Finance And Accounting
Christ University
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