MOHAMMED AFZAL PASHA
Correspondence and Research
Summary
Dedicated and results-oriented professional with a strong background in mortgage correspondence, research, and customer service. Experienced in managing document requests, coordinating with business systems, and ensuring regulatory compliance. Proven track record in motivating teams, achieving organizational goals, and fostering a positive work environment: strong communication skills, leadership capabilities, and commitment to continuous improvement.
Overview
2
2
years of professional experience
2023
2023
years of post-secondary education
4
4
Languages
Work History
Senior Analyst
Moder
07.2024 - Current
- Been a part of the new project. Attended process sessions and prepared Standard Operating Procedures (SOP) for multiple processes like customer interaction, borrower communication management, and transfer operations.
Analyst
Moder
11.2022 - Current
- Conducted research and responded to document requests in accordance with regulatory and investor requirements
- Coordinated with various business systems to extract necessary information and ensured timely responses
- Managed the clear and accurate documentation of all worked accounts and updated tracking systems
- Adhered to Service Level Agreements (SLAs) and Turnaround Times (TATs) to meet organizational goals
- Trained new staff members in the escrow process
- Consistently met productivity and quality targets
- Provided training and support to colleagues, contributing to team development and growth
- Promoted to Senior Analyst position
Education
Bachelor of Commerce - Finance and Accounting
Christ University
Skills
Correspondence Writing
Interpersonal and Written Communication
Regulatory and Policy Compliance
Team Leadership and Training
Websites
Accomplishments
- Toast Master Award for maintaining consistency in quality assigned and providing training for the new agents.
- Toast Master Award for consistently generating process improvement ideas, performing internal QC, training the team, and proactively addressing team quality issues.
Cricket, Travelling and Volunteering
Cricket
Travelling
Volunteering
Achievements
1. Toast Master Award for maintaining consistency in quality assigned and providing training for the new agents.
2. Toast Master Award for consistently generating process improvement ideas, performing internal QC, training the team and proactively addressing team quality issues.
Timeline
Senior Analyst
Moder
07.2024 - Current
Analyst
Moder
11.2022 - Current
Bachelor of Commerce - Finance and Accounting
Christ University
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