MOHAMMED AHMED RESHMA
Vijayawada
Summary
Dynamic Team Lead at PATRA India BPO Services with a proven track record in operational excellence and customer satisfaction. Skilled in data analysis and effective decision-making, I have successfully trained teams and developed KPIs to enhance performance, ensuring compliance and fostering strong client relationships.
Overview
9
9
years of professional experience
Work History
Team Lead
PATRA India BPO Services, Customer support
Vishakapatnam
06.2015 - 04.2024
- Successfully managing the 30 operational staff, providing leadership, guidance, and ensuring efficiency and guidance.
- Process Oversight: Ensure all new business applications are processed efficiently and in compliance with industry standards.
- Training and Development: Facilitate training sessions to keep the team updated on industry trends and best practices.
- Coordinated team resources to achieve project goals.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Organized client meetings to provide project updates.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Maintained accurate records of employee attendance and task completion times.
Education
SSC -
Viswateja School
VishakapatnamINTERMEDIATE -
NRI Junior College
vishakapatnmaB.B.M. -
Aditya Junior College
VishakapatnamSkills
- Excellent written, verbal, and interpersonal communication skills
- Strong understanding of project tasks and policies
- Critical thinker with innovative problem-solving skills
- Customer Experience and Relationship Management
- Client communication
- Proficiency in document management and related business communication tools
- Customer focus, and excellent organizational and time management skills
Languages
- Telugu
- English
- Hindi
- Urdu
Hobbies and Interests
- Listening to Music & Podcasts
- Photography & Visual Storytelling
- Exploring Emerging Technologies
- Gardening & Sustainable Living
- Travel & Cultural Exploration
Accomplishments
- Recognized as the Best Employee at Patra India BPO Services for outstanding performance and contributions
- Certified in people management skills
References
References available upon request.
Dsclaimer
- I hereby declare that the above-written particulars are true to the best of my knowledge and belief
Place - City
Vijayawada
Timeline
Team Lead
PATRA India BPO Services, Customer support
06.2015 - 04.2024
SSC -
Viswateja School
INTERMEDIATE -
NRI Junior College
B.B.M. -
Aditya Junior College
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