MOHAMMED ALTHAFULLA
Hyderabad
Summary
To leverage my expertise in supply chain operations and order management to contribute to an organization’s efficiency and customer satisfaction. With a proven track record of streamlining processes, managing critical orders, and ensuring timely delivery, I seek a challenging position where I can drive operational excellence and optimize inventory management while continuing my professional growth.
Overview
5
5
years of professional experience
Work History
Supply Chain Operations - Order Management
Diebold Nixdorf India Pvt. Ltd
Secunderabad
2021.10 - Current
- Manage and process high-priority part orders for Diebold Technicians and Subcontractors across the US and Canada via regional mailboxes and inbound calls
- Place part orders based on detailed technician forms, ensuring accuracy in sourcing and fulfillment
- Assess part availability and deploy optimal shipment methods to meet deadlines
- Prioritize orders, adjust inventory levels, and collaborate with sourcing teams to ensure seamless operations
- Handle emergency orders for top 12 banks, processing orders within a 2-hour turnaround during urgent situations
- Manage order placements for external customers, ensuring adherence to credit and net term policies
- Use Oracle to manage backorders and coordinate with expediting teams for urgent requirements.
Tier 1 ESupport Officer (ESO) & Tier 2 Order Management
24/7 Intouch (Knoah Solutions)
2019.11 - 2021.08
- Processed escalated cases, ensuring timely order fulfillment and coordination with logistics partners
- Responded to customer queries via chat, providing troubleshooting and feature guidance
- Updated internal databases with resolutions and collaborated with team members to report product issues and improve support.
Education
Master of Technology in Computer Networks & Information Technology -
Sreenidhi Institute of Science And Technology, Ghatkesar
05.2018
Bachelor of Technology in Information Technology -
Nawab Shah Alam Khan College of Engineering and Technology, Malakpet
05.2015
Intermediate - MPC (Maths, Physics, Chemistry) -
Narayana Junior College, Tarnaka
05.2011
High School (ICSE) -
Jawahar Vn English High School, Warasiguda, Secunderabad
03.2009
Skills
- MS Word
- MS Excel
- MS PowerPoint
- Teamwork and Collaboration
- Analytical Skills
- Problem-Solving
- Supply Chain Management
- Logistics Planning
Hobbies and Interests
- Surfing
- Movies & TV Series
- Traveling
Projects
Adaptive Traffic Engineering System Based on Virtual Routing Topologies Achieving Data Privacy through Secrecy Views and Null-Based Virtual Updates
Disclaimer
I hereby affirm that the information provided above is accurate and true to the best of my knowledge. I am committed to bringing my skills, dedication, and passion to contribute meaningfully to your esteemed organization and thrive in a collaborative and dynamic environment.
Timeline
Supply Chain Operations - Order Management
Diebold Nixdorf India Pvt. Ltd
2021.10 - Current
Tier 1 ESupport Officer (ESO) & Tier 2 Order Management
24/7 Intouch (Knoah Solutions)
2019.11 - 2021.08
Master of Technology in Computer Networks & Information Technology -
Sreenidhi Institute of Science And Technology, Ghatkesar
Bachelor of Technology in Information Technology -
Nawab Shah Alam Khan College of Engineering and Technology, Malakpet
Intermediate - MPC (Maths, Physics, Chemistry) -
Narayana Junior College, Tarnaka
High School (ICSE) -
Jawahar Vn English High School, Warasiguda, Secunderabad
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