Mohammed Amir Ayaz

Highly effective Assistant manager with 11+ years of experience. Seeking role as an operations manager where I can utilize my professional and practical experiences and contribute to the goals of the process and the organization.

Offered till date total 8+ years of diverse experience of various business regions helping to attain below mentioned skills. Resourcing Reporting and MI Planning and Organizing Creating resourcing models for meeting the requirements of the business. Developed and implemented Resource management model to bring about load leveling and performance enhancements across sites. An effective communicator with excellent interpersonal, analytical, leadership, decision making & people management skills. Knowledgeable and working experience on MS Office. Reporting daily, weekly and monthly MI within the deadlines and creating new MI as per business requirement. Planning for activities and making sure nil or minimum impact on business. Stakeholder management, Issue management via impact full communication. Complaints Handling skills. Currently handling team of 14 people as a team manager

• JP Morgan Chase & Co., Hyderabad, Telangana, Team Leader – Data Analyst, 07/01/22, Present, Working on daily, weekly and monthly MI, Releasing Daily Stats for the Operators, Escalating non-compliance to management, Creating MI for GCC Hyderabad, Bangalore and Onshore, Maintaining data for Operators and management, Developing team strategy, Managing day-to-day operations, Creating reports to update team progress, Distributing reports to appropriate personnel, Maintaining staff’s monthly performances, Implemented a new resourcing model to improve people management via automation and sanitization
• HSBC Electronic Data Processing Private Limited, Hyderabad, Telangana, Fraud Analyst – Fraud Detection, 06/01/13, 07/31/15, MI Analyst – Fraud Operations, 08/01/15, 01/31/17, Assistant Manager – Fraud Operations, 02/01/17, 06/30/22, Working on daily, weekly and monthly MI, Releasing Daily Stats for the Operators, Planning and organizing daily resourcing plan, Making necessary changes to resourcing, Leave management for staff, Escalating non-compliance to management, Maintaining overtime and Night Shift allowance data, Creating MI for Fraud Detection GSCH and GSCB, Maintaining data for Operators and AMO, Developing team strategy, Providing training to team members, Monitoring team participation, Managing day-to-day operations, Creating reports to update company on team progress, Distributing reports to appropriate personnel, Maintaining department transport no shows and escalations, Maintaining staff’s regular performances, Motivating team to meet daily targets, Helping team understand PMI, Successfully analyzed strategy changes for GSCH & GSCB, Took over Ops Desk responsibility for GSCB and GSCH, Collated and sanitized archived data for Planning and Service Management Team, Provided updated information on Rate per Hour analysis, Nominated for NOS (Night of Stars) 2016, Nominated for NOS (Night of Stars) 2018, Nil inconsistent performer in the team for 2019