Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
SHAREENA RASHEEDALI

SHAREENA RASHEEDALI

Mumbai

Summary

As an accomplished Front Desk cum Administrative and Executive Assistant role with over a decade of experience, I am passionate about enhancing office efficiency and team success. With a proven ability to optimize operations and lead projects to fruition, I am eager to contribute my expertise to an Front Desk position and an Administration role. My goal is to support executive leadership through effective organization, strategic planning, and exceptional communication, aligning with the company's mission and vision for sustained growth and excellence. Expertise in process optimization, implementing policies and procedures to increase efficiency across administrative functions. Skilled in resource and financial management, ensuring well-equipped office environments and prudent budget oversight. Proven ability to plan and execute corporate events, travel management , calendar management , facilitating successful meetings, conferences, and training sessions. Strong IT acumen with proficiency in advanced computer systems for effective information management. Demonstrated project leadership skills, steering special projects towards alignment with company objectives.

Overview

12
12
years of professional experience

Work History

Assistant Manager - Administration

Teleperformance
03.2022 - 10.2023
  • Managed office resources and finances, including budget collaboration and expense management
  • Manage utility,vendor and rental invoices .
  • Handled information management using advanced computer systems
  • Led the planning and execution of office events, meetings, conferences, and training sessions
  • Oversaw day-to-day operations of the administrative department, including hiring, training, and performance evaluations
  • Directed special projects and tracked progress towards company goals
  • Enhanced administrative systems, policies, and procedures for increased efficiency
  • Execute various administrative tasks, including travel arrangements, calendar management, submission of expense reports, and other correspondence for the Board of Directors
  • To coordinate meetings & events with internal/external stakeholders, prepare documentation & minutes and file the same
  • Review of key projects, red-flagging, risk mitigation, apprising about bottlenecks
  • Successfully streamlined administrative procedures, reducing operational costs by 15% within one year

Senior Administration Executive & EA

BCD Travel India Pvt Ltd.
10.2013 - 02.2022
  • Welcome clients,customers and visitors with a professional and courteous manner.
  • Manage incoming calls and direct them to the appropriate person or department.
  • Receive , Sort , and distribute mail and packages.
  • Co-ordinate appointments and meetings.
  • Order supplies and keep inventory .
  • Maintain employee and department directories.
  • Address complains and answer inquiries.
  • Manage logbooks and issue visitor badges.
  • Enter information into databases
  • Served as the Managing Director's administrative liaison to the Board of Directors and managed Board activities, which include coordinating Board meetings, arranging for BOD's travel arrangements, and compiling, assembling, and distributing Board meeting materials
  • Communicated with the employees on behalf of the Managing Director and coordinates logistics for high level meetings both internally and externally
  • Manage the executives calendar, including making appointments , rescheduling and prioritizing events.
  • Manage all communications including emails,phone calls and reports.
  • Conduct research and prepare reports on topics as requested by the executive.
  • Plan and organize events , such as conferences, seminars, and fundraisers.
  • File important documents,such as reports,emails and meeting notes.
  • Maintaining a high level of discretion and confidentiality .
  • Maintained accurate records of hardware/IT assets provided to employees
  • Managed end-to-end recruiting and training for administrative support staff
  • Aligned company objectives with goals for optimal efficiency
  • Handled vendor and supplier relationships for seamless operations and cost-effective procurement
  • Assisted in budget development, monitored expenses, and provided monthly forecasts through detailed MIS reports
  • Collaborated with HR to support and enhance employee engagement activities
  • Proactively managed office supplies to maintain a well-stocked environment
  • Revamped the supplier management process, achieving a 10% reduction in supply costs
  • Developed a comprehensive asset management system that improved asset tracking accuracy by 30%

Rig Coordinator

Sodexo Company
07.2011 - 10.2013
  • In charge of comprehensive crew coordination for designated installations, overseeing recruiting, scheduling, documentation, payrolls, and internal communications
  • Proficiently manage calls from offshore rigs and vessels, including Jackups and floaters
  • Rapidly respond to alarms during emergencies both on the base and offshore
  • Maintain transparent communication channels among all stakeholders for seamless operations
  • Enhanced emergency response procedures, reducing incident response time by 25%
  • Implemented a new scheduling system that improved crew utilization and satisfaction

Education

Diploma - Business Management

Welingkar Institute of Management
03.2018

Diploma - Export and Import Management

Welingkar Institute of Management
03.2012

Bachelor's Degree - Commerce

University of Mumbai
03.2011

Skills

  • Leadership
  • Problem-Solving
  • Teamwork
  • Adaptability
  • Effective Communication
  • VPN Management
  • SQL Database Management
  • Information Systems
  • Project Management Software
  • MS Office Suite
  • Team Leadership
  • Administrative Efficiency
  • Strategic Planning
  • Financial Planning
  • Resource Management

Accomplishments

  • Led a team that received the 'Best Administrative Support' award for two consecutive years at Teleperformance.
  • Successfully streamlined administrative procedures, reducing operational costs by 15% within one year.
  • Implemented a new employee onboarding program that increased staff retention by 20%.
  • Revamped the supplier management process, achieving a 10% reduction in supply costs.
  • Developed a comprehensive asset management system that improved asset tracking accuracy by 30%.
  • Enhanced emergency response procedures, reducing incident response time by 25%.
  • Implemented a new scheduling system that improved crew utilization and satisfaction.

Timeline

Assistant Manager - Administration

Teleperformance
03.2022 - 10.2023

Senior Administration Executive & EA

BCD Travel India Pvt Ltd.
10.2013 - 02.2022

Rig Coordinator

Sodexo Company
07.2011 - 10.2013

Diploma - Business Management

Welingkar Institute of Management

Diploma - Export and Import Management

Welingkar Institute of Management

Bachelor's Degree - Commerce

University of Mumbai

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SHAREENA RASHEEDALI