Mohammed Ammar
HR Professional
Chennai
Summary
Overall 6 years of Experience with 2 years in HR Operations and 4 years in BPO. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking Analyst position. Offering excellent communication and good judgment.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
5
5
Languages
Work History
HR Service Delivery Associate
Accenture Solutions Private Limited
Chennai
06.2020 - Current
- Job Role:
- As a team managed Workforce Data Management for employees from hire to retire.
- Managed employee data and job information changes.
- Handled Leave of Absence queries both medical and non-medical.
- Processed Exit voluntary and Involuntary as per business requirements.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Resolved problems, improved operations and provided exceptional service.
- Drove operational improvements which resulted in savings and improved profit margins.
Senior Process Associate
Concentrix Services India Private Limited
Bangalore
07.2018 - 04.2020
- Software troubleshooting for electronic devices and support payment deductions queries.
- Met month-end reporting objectives and deadlines.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
Process Associate
InterGlobe Technologies Private Limited
Chennai
05.2016 - 04.2017
- Job Role:
- Helpdesk regarding airline reservations handling inbound calls and supporting various queries.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Identified and resolved payment deduction issues to drive optimal workflow and business growth.
- Performed quality assurance checks to help company create products and services that met needs, expectations and requirements of customers.
Education
Associate of Applied Science - Computer Science
The New College
Chennai 06.2012 - 05.2015
No Degree - Commerce And Computer Science
Spartan Matriculation Higher Secondary School
Chennai 04.2001 -
Skills
Service and application delivery
Travelling
The biggest and grandest adventure in life is life itself. Exploring new cultures and meeting new friends makes me happy and keeps my personal and professional life balanced.
Timeline
HR Service Delivery Associate
Accenture Solutions Private Limited
06.2020 - Current
Senior Process Associate
Concentrix Services India Private Limited
07.2018 - 04.2020
Process Associate
InterGlobe Technologies Private Limited
05.2016 - 04.2017
Associate of Applied Science - Computer Science
The New College
06.2012 - 05.2015
No Degree - Commerce And Computer Science
Spartan Matriculation Higher Secondary School
04.2001 -
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