MOHAMMED AQUEEB M
BANKER - SERVICE DELIVERY OFFICER
Davangere
Summary
Results-driven banking professional with 6+ years of experience in branch operations, MIS reporting, customer service, and regulatory compliance across leading private sector banks. Proven expertise in optimizing processes, managing audits, and enhancing customer satisfaction. Strong leadership capabilities with a track record of improving operational efficiency and driving business growth.
Overview
7
7
years of professional experience
1
1
Certification
1
1
Language
Work History
Branch Operations Manager (Senior Officer)
DBS Bank
03.2026 - Current
- Leading branch operations, ensuring compliance with banking regulations and internal policies.
- Managing cash operations, audits, and reconciliation processes.
- Overseeing customer service delivery and resolving escalations.
- Monitoring MIS reporting and operational performance.
- Driving process improvements and operational efficiency.
Deputy Manager
Kotak Mahindra Bank
03.2023 - 03.2026
- Managed branch operations including cash, inventory, and asset operations.
- Maintained MIS reports and ensured smooth operational workflow.
- Conducted audits and handled fraud investigations and compliance.
- Handled statutory notices and ensured regulatory adherence.
Assistant Manager
RBL Bank
12.2021 - 10.2022
- Managed transactions, MIS reporting, and customer servicing.
- Handled foreign exchange transactions and banking compliance.
Assistant Manager
Axis Bank
09.2019 - 09.2021
- Managed front desk operations and customer servicing.
- Processed account openings and ensured operational efficiency.
Education
MBA - undefined
01-2018
B.Com - undefined
01-2016
Pre-University - undefined
01-2013
SSLC - undefined
01-2010
Skills
Branch Operations
MIS & Reporting
Audit & Compliance
Cash & Inventory Management
Customer Relationship Management
Risk & Fraud Handling
Cross-Selling
Team Leadership
ADDITIONAL INFORMATION
- Technical Skills: MS Excel
- Achievements: Best Performer Award | SOP Creation Recognition
Additional Information
Highly energetic and enthusiastic with work and professional
Certification
IRDA CERTIFICATION
Timeline
Branch Operations Manager (Senior Officer)
DBS Bank
03.2026 - Current
Deputy Manager
Kotak Mahindra Bank
03.2023 - 03.2026
Assistant Manager
RBL Bank
12.2021 - 10.2022
Assistant Manager
Axis Bank
09.2019 - 09.2021
IRDA CERTIFICATION
04-2019