Mohammed Arbaz

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• Complete knowledge of drug safety applications and their processes.
• Addressing issues and concerns on LSMV reported by end users and its other vendors using the front end and back end and addressing team inquiries as the product subject matter expert (SME)
• Managing day-to-day support activities, coordinating the team, and troubleshooting all the system issues of LSMV, LSRA, BIZLINK, or any other safety system-related issues.
• Monitoring the system performance and parameters via Datadog.
• Handling customer calls in cases of high severity or high priorities
• Managed customer interaction, ensuring prompt issue resolutions and fostering positive relationships.
• Proactively identified opportunities for process enhancement, contributing to improved support workflow.
• Collaborated with cross-functional teams, escalating and coordinating solutions for more complex issues.
• Documented all the product bugs, triaged them to fixes, and tested post-fixes.
• Assisted customers in product onboarding and provided training, ensuring successful product utilization.
• Experience with ticketing tools JIRA
• I am experienced in working with the QA team to complete compliance-related activity assessment and investigation and provide technical root cause analysis for CAPA.
• Getting the configuration requirements from the customer and customizing the application functionality, respectively.
• Professionally adept in change management processes, promptly addressing customer-reported incidents, and effectively managing problems in the context of safety database operations.
• Handled E2B, R2, and R3 XML formalities proficiently.
• Demonstrating expertise in generating and reviewing PSUR, DSUR, Med-Watch, and CIOMS line listing reports, prioritizing precision and compliance
• Ensure proper change control and approval processes are followed for any system or database updates.
• Oversight of the safety database User access and managing user permissions for the safety database.

I acquired substantial experience while serving as an automation, mechatronics, and sensor-based.

automotive application engineer as an intern for a short duration of 6 months Throughout this tenure, I not only successfully completed onboarding and technology-specific training, encompassing Oracle SQL, but also honed my skills, making the transition into a proficient IT professional poised for the industry.