MOHAMMED ARIF
Chennai
Summary
Dedicated and results-driven Account Executive with professional experience in sales, account management, and client relations. Proven track record of developing strong relationships with clients and closing complex deals. Skilled in leveraging market analysis, data-driven insights, and strategic thinking to increase revenue and exceed goals. Highly motivated worker with experience in a fast-paced retail environment. Proven track record of exceeding sales goals and driving customer satisfaction. Skilled in providing excellent customer service, upselling products, and developing relationships with customers.
Highly meticulous and experienced Banking Business Development Manager with a superb record of sound financial management and high customer satisfaction. Adept at managing of high volume of multiple accounts with the highest degree of salesmanship and professionalism.
Overview
8
8
years of professional experience
Work History
Senior Business Development Manager
Indusind Bank Ltd
12.2023 - Current
- Building and maintaining relationships with clients
- Analyzing customer needs and devising strategies to increase product uptake
- Researching and identifying potential new markets, customers or products to generate revenue growth
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
- Stay accountable for achieving sales targets and providing customer satisfaction
- Developed marketing plans based on statistics, latest marketing trends and market data.
- Maintained excellent client relationships by providing excellent and attentive after-sales support.
- Managed a portfolio of key accounts, ensuring high levels of customer satisfaction and loyalty.
- Identify emerging markets and market shifts while being fully aware of new products and competition status
- Streamlined KYC verification processes, reducing average customer onboarding time.
- Collaborated with compliance and legal teams to update KYC procedures as per new regulations.
- Participated in regulatory audits, providing evidence of KYC compliance practices.
- Implemented control and process upgrades to enhance operational risk frameworks.
- Evaluated existing accounts to engage customers and generate sales leads to maintain client retention.
- Delivered engaging presentations on credit card benefits, rewards programmes, and usage best practices to groups and individual clients.
Admin, Audit & Accounts Executive
Shoppers Stop Ltd
04.2022 - 12.2023
- Coordinated external audit activities by preparing required documentation as per auditor requirements
- Extensive knowledge in maintain internal audit for a smooth workflow process
- Cash & Cheque deposition daily basis completion
- Extensive knowledge in bank reconciliation & payment gateway reconciliation
- Maintain monthly reports as per business requirement
- Maintain cashier wise daily data (cash, card & other tenders)
- Implemented visual merchandising standards for engaging front-lane displays and endcaps.
- Maintained neat and clean shop floor and storage areas
- Store wise handling petty cash, impress cash & admin related works
- Store wise stock physical inventory count verify & posting in SAP
- Trained and mentored new account executives.
- Monitored debtor accounts and implemented effective collection strategies, significantly reducing average collection days.
- Oversaw monthly closing processes, ensuring timely and accurate financial reporting in compliance with accounting standards.
- Coordinated with external auditors during annual audits, providing necessary documentation and explanations for financial transactions.
- Conducted thorough audits of financial accounts to identify and rectify errors, safeguarding company assets.
- Managed client accounts, closely monitoring payment schedules and outstanding balances to maintain financial health.
- Implemented cost-control measures, significantly reducing unnecessary expenditures and enhancing overall financial performance.
- Streamlined account reconciliation processes, reducing errors and improving efficiency in financial record-keeping.
- Tracked sales and detailed trends through regular reports for senior management.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Overcame customer objectifications to maximise conversions.
- Conducted thorough account reconciliations, promptly resolving any discrepancies or irregularities identified during the process.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Reduced shrinkage by conducting regular audits, identifying discrepancies, and implementing loss prevention measures.
- Implemented loss prevention measures to protect store assets and reduce shrinkage rates.
- Reduced stock discrepancies by diligently conducting regular audits of inventory levels.
- Conducted regular audits of storage areas to ensure proper stock rotation procedures were followed.
Head Cashier, Commercial & Admin Executive
Reliance Retail Ltd
04.2018 - 03.2022
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Optimized cashier performance by providing feedback and coaching
- Completed purchases using point of sale systems.
- Trained new POS associates, ensuring they fully understood company policies and procedures.
- Developed and implemented strategies for improving the overall efficiency of the cashiering process
- Provided excellent customer service by responding promptly to inquiries or requests from customers or staff members
- Handled large amounts of money and supported accuracy of financial transactions
- Coordinated with other departments such as accounting and purchasing to optimize workflow processes.
- Formed and sustained strategic relationships with clients.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Processed expense claims and invoices with attention to detail, ensuring timely financial operations.
- Implemented new administrative systems, significantly increasing office productivity and reducing waste.
- Assisted with HR tasks, such as recruitment, onboarding, and maintaining employee records.
- Coordinated installation and maintenance of IT and telecommunications infrastructure.
- Maintained neat and clean shop floor and storage areas.
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
- Monitored shop floor for suspicious customer behaviour and signs of theft, following company procedures to prevent shoplifting.
- Implemented visual merchandising standards for engaging front-lane displays and endcaps.
- Prepared detailed reports on daily, weekly, and monthly revenue, providing valuable insights for financial planning.
- Administered cash handling procedures, including counting, withdrawals, and deposits, maintaining high levels of security.
- Assisted customers in locating items on shop floor by showing item location and explaining product range.
- Assessed cashier performance, offering assistance in resolving cash handling and customer service issues.
- Checked merchandise to confirm correct storage, display and labelling, instructing staff on corrective actions to attract customers.
- Closely monitored cashier operations to tend to colleagues requiring assistance.
- Trained recruits on accounting procedures and company policies, instilling cash handling discipline to minimise losses or client complaints.
- Managed scheduling of breaks for checkout teams based on quieter periods and shift duration.
- Responded to customer inquiries with relevant information.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Enhanced warehouse organization by redesigning storage layouts and implementing a barcode system for easy tracking.
- Completed physical inventory counts each month.
- Improved inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
- Reduced product damages with proper handling techniques and training for warehouse staff.
- Managed inbound shipments by unloading trucks, checking items against invoices, and properly storing products in designated locations.
- Ensured accurate inventory counts through regular audits and meticulous recordkeeping.
Customer Sales & Inventory Executive
Infiniti Retail Ltd (Croma)
09.2016 - 03.2018
- Greeted customers upon arrival at the store and provided assistance as needed
- Analyzed sales data to identify areas for improvement in sales strategies
- Monitored inventory levels to ensure product availability for customers
- Utilized problem-solving skills to resolve complex customer issues quickly
- Generated leads for new sales through telephone and email contact with customers.
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Grew customer base by acquiring new customers and identifying needs to deliver relevant products.
- Monitored stock levels using inventory management software to optimise warehouse space.
- Facilitated the return of defective goods to suppliers, securing refunds or replacements as necessary.
- Implemented stock rotation procedures to minimise waste and maximise shelf life of products.
- Implemented security measures to prevent theft and loss of inventory.
- Completed physical inventory counts each month.
- Completed daily cycle counts to maintain accuracy of records.
- Conducted periodic cycle counts to maintain up-to-date information on available stock quantities, ensuring optimal order fulfillment rates.
- Enhanced inventory accuracy by implementing efficient tracking and organization systems.
- Collaborated with cross-functional teams to improve overall supply chain performance, resulting in better customer satisfaction.
Education
Commerce
The New College
Chennai04.2018
B.com in Commerce -
The New College, Chennai
04.2016
Skills
- Lead Development
- Sales Strategies Implementation
- Service Coordination
- Sales Expertise
- Lead Generation
- Client Relationship Management
- Event Planning
- Administration
- Facility Management
- E-Commerce
- Account Relations
- Cash Flow and Reconciliation
- Inventory Management
- Business strategies
- Sales pipeline development
- Promotional strategies
- Cash handling policies
- Loss prevention
- Credit and debit processing
- Home delivery scheduling
- Product recommendations
- Customer assistance
- Cash register operations
- Store merchandise handling
- Retail inventory management
- Payment Processing
- Cleaning standards
- Point Of Sale (POS) expertise
- Upselling and cross-selling
- Cash management
- Training and mentoring
- Packaging and Labeling
- Loading and unloading
- Order Picking
- Shipping and receiving
- Stock replenishment
Additional Information
Personal Details
Date of Birth : 03-06-1995
Sex : Male
Nationality : Indian
Timeline
Senior Business Development Manager
Indusind Bank Ltd
12.2023 - Current
Admin, Audit & Accounts Executive
Shoppers Stop Ltd
04.2022 - 12.2023
Head Cashier, Commercial & Admin Executive
Reliance Retail Ltd
04.2018 - 03.2022
Customer Sales & Inventory Executive
Infiniti Retail Ltd (Croma)
09.2016 - 03.2018
Commerce
The New College
B.com in Commerce -
The New College, Chennai