Mohammed Arif
Summary
Energetic Inside Sales Manager offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs, and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
13
13
years of professional experience
Work History
Sales Manager
Engagebay Private Limited
05.2022 - Current
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Qualified leads by scheduling introductory discovery meetings and calls.
- Developed and maintained relationships with key clients to increase sales and customer retention.
- Built diverse sales pipeline to exceed quota targets.
- Met existing customers to review current services and expand sales opportunities.
- Developed and implemented successful sales strategies to drive growth and exceed revenue targets.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Helping clients implementing of the system and onboarding assistance
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Account Executive
500 Apps & Agile CRM ( Mantra Technologies Pvt. Ltd)
07.2021 - 05.2022
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Coached customers' staff and demonstrated product use and maintenance.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Managed sales cycle to maintain solid customer base.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
Senior Sales Development Representative
Agile CRM ( Mantra Technologies Pvt Ltd )
07.2017 - 05.2022
- Worked with Small, Medium and Enterprise customers to understand requirements and provide exceptional CRM Solutions.
- Working for North American region, was also solely responsible to generate revenue from territories in South America.
- Emphasized product features based on analysis of customers' needs.
- Maintained friendly and professional customer interactions at all times.
- Answering the Sales Calls, Emails and Chat enquiries on a daily basis.
- Detailed knowledge sharing to clients during the Sales Process through video conference
- Develop strategic plans to achieve revenue goals, identify/minimize lead churn.
- Possess extensive knowledge of consumer behavior in the SAAS environment.
- Achieve revenue/conversion targets consistently as per SLA.
Senior Sales Executive
Selectsys India Pvt Ltd
03.2015 - 07.2017
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
- Outperformed revenue targets by effectively applying new sales techniques.
- Upsell the warranty plans for clean up and tune up.
- Solving all the technical issues related to Desktop and Laptops on a priority basis.
- Deals with hardware and software issues.
- Monitoring computer for any virus infection.
- Optimizing PC's for better performance.
- Resolving connectivity issues including (LAN, WLAN, WWAN) Wireless.
- Configuring email account in outlook and windows live mail.
Team Leader
Sprinje Consulting Services
10.2013 - 10.2014
- Trained team on all aspects of operating procedures and company services.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Implemented new working processes which delivered continued improvements.
- Maintain daily reports and monthly performance reports of the team.
- Take calls to explain the benefits of the product and services.
- Auditing the calls on daily bases and given proper feed back to the agents for better improvement.
- Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
Telesales Executive
Accrete Informatics Pvt Ltd
07.2012 - 09.2013
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Addressed each customers' needs and wants to recommend suitable product options.
- Take calls and convince the clients to get a payday loans.
- Taking over the calls if the clients were not able to understand from other representatives.
- Achieve the targets on given time.
- Guide the clients how to fill the forms to get approved for the payday loans over phone.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Helped new hires learn the process and achieve their targets.
Education
Bachelor of Arts - B-Com(Computers)
Sri Nagarjuna Degree College
Ameerpet2010
Intermediate ( CEC )
Sultan-ul-uloom Junior College
Panjagutta2007
Little Star High School
Banjara Hills2005
Skills
- Oral and written communication
- Lead prospecting
- B2B sales
- Relationship building and management
- Expertise in cold calling
- Superior organizational skills
- Converting leads
- Goals and performance
- Solutions-focused sales
- Account management
- Proficiency with CRM systems
- Sale expertise
- Territory management
- Product and service sales
- Key account management
- Sales quota attainment
- Business development
- Self-motivated
- Revenue Generation
- Staff Training
- Implementation
- Onboarding
- Comprehensive Product Understanding
Accomplishments
- Developed strong relationships with key referral sources which resulted in 12% increase in referrals over one-year period.
- Over achieved assigned targets every Quarter.
- Was recognized as "Star of the Segment" for achieving highest revenue in Q4'19 , Q4'20 , Q4'22,.
- Supervised team of 5 staff members.
- Resolved product issue through consumer testing.
- Named "Sales manager of the Q4' in 2024.
Timeline
Sales Manager
Engagebay Private Limited
05.2022 - Current
Account Executive
500 Apps & Agile CRM ( Mantra Technologies Pvt. Ltd)
07.2021 - 05.2022
Senior Sales Development Representative
Agile CRM ( Mantra Technologies Pvt Ltd )
07.2017 - 05.2022
Senior Sales Executive
Selectsys India Pvt Ltd
03.2015 - 07.2017
Team Leader
Sprinje Consulting Services
10.2013 - 10.2014
Telesales Executive
Accrete Informatics Pvt Ltd
07.2012 - 09.2013
Intermediate ( CEC )
Sultan-ul-uloom Junior College
Bachelor of Arts - B-Com(Computers)
Sri Nagarjuna Degree College
Little Star High School
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