MOHAMMED ARIF
Chennai
Summary
Results-driven Relationship Manager with extensive experience in customer relationship management and market analysis at Bank. Demonstrated expertise in KYC compliance, leading to streamlined onboarding processes and improved customer satisfaction. Proven ability to identify cross-selling opportunities, consistently meeting and exceeding sales targets while providing exceptional service.
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
9
9
years of professional experience
Work History
Relationship Manager
Kotak Mahindra Bank Ltd
Chennai
01.2025 - Current
- Analyzed market trends and identified potential new customers through research activities.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues in a timely manner.
- Assisted with account opening processes by verifying information, collecting required documents, and entering data into the system.
- Worked with cross-functional teams to achieve goals.
- Identified cross-selling opportunities for bank products and services.
- Provided excellent customer service by responding promptly to requests or inquiries.
- Maintained up-to-date knowledge of current market conditions, industry trends, legal requirements and regulatory changes related to business banking services.
- Conducted regular reviews of existing accounts to ensure compliance with regulations.
Senior Business Development Manager
Indusind Bank Ltd
Chennai
12.2023 - 01.2025
- Established and nurtured client relationships to drive satisfaction and loyalty.
- Analyzed customer needs and formulated strategies to enhance product uptake.
- Researched potential markets and customers to stimulate revenue growth.
- Developed innovative sales strategies, cold calling techniques, and follow-up methods to optimize sales operations.
- Achieved sales targets while ensuring high levels of customer satisfaction.
- Crafted marketing plans utilizing market data and current trends for effective outreach.
- Managed key account portfolios, maintaining strong client relationships through attentive after-sales support.
- Streamlined KYC verification processes, significantly reducing average onboarding time.
Accounts Executive - Head Cashier
Shoppers Stop Ltd
Chennai
04.2022 - 12.2023
- Coordinated external audit activities by preparing documentation according to auditor specifications.
- Conducted thorough audits of financial accounts to identify errors and protect assets.
- Streamlined account reconciliation processes, reducing errors in financial record-keeping.
- Monitored debtor accounts, implementing effective strategies to reduce average collection days.
- Maintained monthly reports to meet business requirements and facilitate decision-making.
- Managed client accounts, monitoring payment schedules to uphold financial stability.
- Tracked sales trends through regular reporting, providing insights for senior management.
- Trained and mentored new account executives to enhance team capabilities.
Commercial & Admin Executive
Reliance Retail Ltd
Chennai
04.2018 - 03.2022
- Optimized cashier performance through targeted feedback and coaching.
- Developed strategies to enhance efficiency of cashiering processes.
- Delivered exceptional customer service by addressing inquiries from customers and staff.
- Managed cash handling procedures, ensuring accuracy in financial transactions.
- Coordinated with accounting and purchasing departments to streamline workflow.
- Mentored new staff on compliance requirements and performance standards.
- Implemented administrative systems to boost office productivity and reduce waste.
- Prepared detailed revenue reports, offering insights for financial planning.
Customer Sales Representative
Infiniti Retail Ltd (Croma)
Chennai
09.2016 - 03.2018
- Greeted customers upon arrival at the store and provided assistance as needed
- Analyzed sales data to identify areas for improvement in sales strategies
- Monitored inventory levels to ensure product availability for customers
- Utilized problem-solving skills to resolve complex customer issues quickly
- Generated leads for new sales through telephone and email contact with customers.
- Grew customer base by acquiring new customers and identifying needs to deliver relevant products.
- Monitored stock levels using inventory management software to optimise warehouse space.
- Facilitated the return of defective goods to suppliers, securing refunds or replacements as necessary.
- Implemented stock rotation procedures to minimise waste and maximise shelf life of products.
- Implemented security measures to prevent theft and loss of inventory.
Education
M.com in Commerce -
The New College, Chennai
04.2018
B.com in Commerce -
The New College, Chennai
04.2016
Skills
- Customer relationship management
- Customer service excellence
- Market analysis
- Business development strategies
- Cross-selling and upselling
- Client portfolio management
- KYC compliance and regulations
- Cash handling procedures
- Price verification processes
- Bank reconciliation techniques
- Payment processing systems
- Audit coordination and support
- Account management practices
- Point of sale (POS) systems
- Store policy adherence
- Product merchandising strategies
- Credit and debit transaction processing
- Store merchandise management
- Cash management practices
- Inventory control and management
- Facility operations management
- SAP proficiency
- Risk assessment methodologies
- Management information systems (MIS)
Accomplishments
- Recognized and certified as 'The Pillar of Croma' in Infiniti Retail Limited, October 2017
- Recognized and certified as 'Best Supporting Staff' at Reliance Retail Limited in August 2021
- Recognized and certified as 'Best Supporting Staff' at Reliance Retail Limited in November 2021
- Recognized and certified as 'Best Supporting Staff' at Reliance Retail Limited in February 2022
- Recognized and certified as 'Best Cluster Supporting Staff' at Shoppers Stop Limited in April 2023
- Recognized and certified as 'Life Insurance Topper Staff' at IndusInd Bank Limited in September 2024
Languages
Tamil
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Timeline
Relationship Manager
Kotak Mahindra Bank Ltd
01.2025 - Current
Senior Business Development Manager
Indusind Bank Ltd
12.2023 - 01.2025
Accounts Executive - Head Cashier
Shoppers Stop Ltd
04.2022 - 12.2023
Commercial & Admin Executive
Reliance Retail Ltd
04.2018 - 03.2022
Customer Sales Representative
Infiniti Retail Ltd (Croma)
09.2016 - 03.2018
M.com in Commerce -
The New College, Chennai
B.com in Commerce -
The New College, Chennai
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