MOHAMMED ARMAAN
HYDERABAD,TG
Summary
Dynamic and results-driven Area Sales Manager with 7+ years of experience driving revenue growth, leading cross-functional teams, and expanding market share across Bajaj Finserv Services, Personal Loans, Credit Cards, General Insurance, and Consumer Durables. Proven expertise in strategic sales planning, team leadership, telesales management, and distribution network development across South India. Recognized for consistently exceeding targets, building high-performance teams, and successfully launching business units from scratch to achieve rapid scale and profitability
Overview
7
7
years of professional experience
Work History
Area Manager - Sales & Operations Head
Bajaj Finserv Ltd
02.2022 - 12.2024
- Handling new acquisition of Co-branded Credit Card & Home Loans contact center pan India partnership and vendor management.
- Managing and developed team of 150+ Tele Callers/Team Leads / Supervisors at pan India market Call Center.
- Hiring, training, coaching, and mentoring team leaders and Tele-callers & fostering a high-performance culture.
- Managing Field Sales with 10 sales manager & 40 PSF for Credit card sourcing in open market.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Budget planning and implementation.
- Market Intelligence and competition tracking in the core, micro and extended market in terms of offerings and typology.
- Developed sales strategy based on research of consumer buying trends and market conditions. Ensuring proper business practices are followed and aligned with legal and regulatory guidelines.
- Maintains professional and technical knowledge by tracking emerging trends in contact center operations management.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Data and campaign Management.
- Monitor call center & Field Sales metrics (sales rates, conversion, customer satisfaction, call quality, Upsell penetration, Pick-Up conversion etc).
Assistant Manager |Contact Center - Sales & Operations|
RBL Bank Ltd
09.2021 - 02.2022
- Handled 65-70 peoples Span for RBL Business outbound Tele Sales Process.
- Create, perform and deliver reports / analysis and make recommendations for improvement - Operational Excellence.
- Direct the employees and work to develop high performing teams and leaders.
- Analyse and track team's performance against defined metrics and drive continuous process improvement.
- Assist, facilitate and support Recruitment with the interview and selection process for attrition and projects.
- Drives operational performance to improve customer satisfaction through effective forecasting, staff planning and workforce optimization.
- Manpower Planning.
- Work closely with Human Resources and the Team Supervisors regarding disciplinary action, coaching, administering policies and team member activities.
- Develop and maintain a relationship with Client Management team.
- Collaborate with leaders to make timely, accurate and appropriate decisions - business as usual.
Team Lead |Contact Center -Sales & Operations|
Altruist Technologies Pvt Ltd
03.2020 - 07.2021
- Supervised new acquisition processes for Co-Branded BFL RBL Super Credit Card, managing 30-35 team members.
- Ensured compliance with legal and regulatory guidelines and maintained high-quality standards.
- Planned manpower and shrinkage control to optimize productivity and reduce attrition.
- Oversaw end-to-end call center operations including hiring, training, verification processes, and vendor management.
- Implemented strategic sales plans to expand customer base and improve market presence. Collaborated crossfunctionally with Training, Quality, HR, IT, and MIS teams to ensure seamless operations.
- Conducted regular performance reviews and data-driven campaign management to meet business objectives.
- Led data-driven campaign management and regular performance reviews, utilizing call metrics and analytics to optimize team performance and meet key business objectives.
Senior Process Associate
Tata Consultancy Services Ltd
07.2017 - 02.2020
- Achieved 100% target in lead generation and for Bajaj Super Platinum Credit Card.
- Maintained quality scores up to 98% and supported new joiners with Salesforce training.
- Maintaining paid cardn > 30 % Paid Card penetration.
Education
Bachelor of Commerce - undefined
Utkal University
01.2017
+2 C.H.S.E - undefined
Christ College
01.2014
10th - undefined
Cambridge School
01.2012
MS Power BI - MSBI - SSIS, SSAS & SQL Server
11.2025
Skills
- Sales & Strategy: Sales Planning, Target Achievement, Market Expansion, Cross-Selling
- Team Management: Performance Monitoring, Coaching, Recruitment, Motivation
Accomplishments
- Hero of the Year Award (2024)
- 'Ace of the Quarter' awards for consistent performance and team leadership (2023)
- Best ASM Award, Bajaj Finserv (2023)
- Launched 2+ new centers with full team hiring & training
- Achieved >20% sales growth consistently for 3 years
- Recognized for excellence in team handling, attrition control, and sales & business target achievement
- Best Team Lead Award, Altruist Technologies Pvt Ltd (2020)
- MVP Award (Most Valuable Player) (2019)
- Top Performer Award - TCS (2017)
Languages
English
Hindi
Odia
Personal Information
- Date of Birth: 24/06/1995
- Nationality: Indian
- Marital Status: Single
Interests
Analysing Sales Trend & Market Behaviour, Coaching & Mentoring young professionals
Timeline
Area Manager - Sales & Operations Head
Bajaj Finserv Ltd
02.2022 - 12.2024
Assistant Manager |Contact Center - Sales & Operations|
RBL Bank Ltd
09.2021 - 02.2022
Team Lead |Contact Center -Sales & Operations|
Altruist Technologies Pvt Ltd
03.2020 - 07.2021
Senior Process Associate
Tata Consultancy Services Ltd
07.2017 - 02.2020
Bachelor of Commerce - undefined
Utkal University
+2 C.H.S.E - undefined
Christ College
10th - undefined
Cambridge School