- Efficiently managed high-volume payroll processing for weekly, fortnightly, and monthly candidates, ensuring accurate and timely payments.
- Proactively resolved complex payroll queries from both internal and external clients, demonstrating exceptional problem-solving skills and a commitment to customer satisfaction.
- Accurately inputted and processed payroll data while maintaining strict adherence to data privacy and security regulations.
- Ensured compliance with all relevant statutory requirements including tax laws, labour regulations, and employee benefits.
- Provided comprehensive support and guidance to clients on various aspects of payroll, including policies, procedures, and best practices.
- Actively contributed to process improvement initiatives to streamline payroll operations and enhance overall efficiency.
- Demonstrated strong attention to detail and a commitment to accuracy in all tasks, ensuring error-free payroll processing.
- Handling Supplier payment related queries.
- Handling Self bill remittances.
- Handling candidate advance wages processing and resolving queries related to advance payments with internal & external teams and with the umbrella company.
- Handling Robotic Process Automation (RPA) reconciliation to ensure candidates are being paid correctly and on time.
- BACS & CHAPS payment processing - UK & Ireland
- Handling of Debt / Over-payment related queries and Managed agency payment handling (Transactional works)
- Monitored changes in federal, state, and local regulations affecting payroll taxes, updating procedures accordingly to maintain compliance.
- Contributed significantly towards cost reduction efforts by identifying inefficiencies within the existing processes.
- Continuously improved data entry accuracy by conducting regular audits and providing feedback to stakeholders regarding discrepancies.
- Ensured timely and accurate payroll processing for a high volume of employees on a weekly basis.
- Provided excellent customer service to employees by promptly addressing inquiries related to pay, benefits, or taxes.
- Streamlined payroll processing by implementing efficient systems and procedures.
- Reduced errors in payroll processing through meticulous attention to detail and thorough audits.
Key skills: Payroll processing, RPA, International Payment Handling, Reconciliation, Self / Manual Billing, Supplier queries, Payroll queries, Portals, resolving complex queries, end to end client handling, attention to detail, compliance, GDPR and Google sheets.