MOHAMMED ASHRAF ALI.S
Chennai
Summary
Proactive IT professional with over 3 years of experience in end-user support and IT infrastructure management. Expertise in troubleshooting, system administration, and server administration across Windows, Linux, and macOS environments. Proficient in Active Directory management, asset management, networking, virtualization, and security tools, ensuring optimal system operations.
Overview
3
3
years of professional experience
Work History
Technical Support Engineer – Server
Finecons Limited
01.2026 - Current
- Manage and maintain Windows Server environments (2016/2019/2022).
- Monitored server performance and uptime to ensure optimal operation.
- Managed Active Directory by overseeing user accounts, groups, and permissions. (users, groups, permissions).
- Troubleshoot DNS, DHCP, and server/network issues.
- Perform patching, updates, and security hardening.
- Managed backup and disaster recovery solutions to safeguard data integrity.
- Support VMware ESXi and Hyper-V virtualization.
Maintain Firewall and vpn access
Executive IT Support
In Space Technologies Pvt. Ltd
Chennai
03.2023 - 08.2025
- Managed servers and systems across multiple companies, ensuring optimal performance and reliability.
- Installed and configured Windows/Linux systems.
- Managed Active Directory and user accounts.
- Performed backups and monitoring.
- Provided L1 support for over 200 users, addressing and resolving technical issues promptly.
- Deployed and configured VMs using VMware and Hyper-V to enhance system capabilities.
Education
BBA - Marketing Management
Vels University
Pallavaram, Kanchipuram04-2021
High School Diploma -
St. Peter's Hr Sec School
Royapuram,Chennai05-2018
Skills
- Windows, Linux, and macOS
- Backup solutions management
- System installation
- Performance monitoring
- Customer support
- Virtualization support
- Time management
- Incident management
- Remote support
- System configuration
- VMware and Hyper-V
- Firewall and VPN management
- Active Directory administration
- Network troubleshooting
- Windows Server management
Languages
English
Intermediate (B1)
B1
Tamil
Native
Native
Timeline
Technical Support Engineer – Server
Finecons Limited
01.2026 - Current
Executive IT Support
In Space Technologies Pvt. Ltd
03.2023 - 08.2025
BBA - Marketing Management
Vels University
High School Diploma -
St. Peter's Hr Sec School