Summary
Overview
Work History
Education
Skills
Work Availability
Interests
Quote
Timeline
CustomerServiceRepresentative
MOHAMMED ASIF.

MOHAMMED ASIF.

SYSTEM ADMINISTRATOR
Coimbatore,TN

Summary

Seasoned System Administrator with 8-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts, and data security.

Skilled Business Development leader offering 8 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.

Overview

5
5
Languages
4
4
years of post-secondary education
17
17
years of professional experience

Work History

System Administrator

SVP Enterprises
Coimbatore, Tamil Nadu
05.2004 - 12.2010
  • Responsible for building XP/Win 2008 Ghost Images.
  • Deployed software patches and updates utilizing Microsoft.
  • Technical Field Support.
  • Support to users including the installation and repair of all PC hardware and software.
  • Windows system registries for modifications and problem resolutions.
  • Kept systems compliant with regards to company polices and Microsoft Service Packs, Patches and Drivers.
  • Responsible for troubleshooting VPN remote users including sales and executive staff at home and in office.
  • Responsible for ordering, receiving and tracking computers hardware and software licenses.
  • Responsible for restoration of user’s profiles and personal data.
  • Responsible for the installation, maintenance and networking issues.
  • Leadership of union technicians & managing the daily field operations of all desktop and WAN equipment, (Windows 2008 Server XP and Windows7 Client Hardware/Software, routers).
  • Good knowledge of IP addressing and TCP/IP networking Perform daily system monitoring of physical data center hardware and virtual infrastructure Manage the remediation of system vulnerabilities Timely troubleshooting of system issues Creation and maintenance of system documentation standards Maintain the integrity and availability of technical solutions as assigned Involved in Execution of Marketing, Branding and Communications Programs for Products & Services.
  • Was involved in increasing brand awareness of the company, Conceives & executes email campaign programs, Supporting Business Development team by generating more leads.
  • Managing quality communication with clients and generating marketing initiatives.
  • Coordinate & liaise with Internal Parties and External vendors to Produce and deliver Marketing.
  • Coordinate and Execute customer campaigns or offers for Generating New Businesses Retention.
  • Develop and implement marketing plans and projects for new and existing products that ensure attainment of company sales goals and profitability in service.

System Administrator

LAL OFFSHORE MARINE PTE LTD
Singapore, Singapore
01.2011 - 10.2012
  • 26th Oct 2012, Responsible for Server maintenance, Responsible for the installation, maintenance and networking issues.
  • Perform daily system monitoring of Main office, Warehouse, and Site office.
  • Troubleshoot of systems onsite.
  • Responsible for 3rd Level servicing.
  • Ad hoc Duties direct reporting to management about each project, track and maintain a record of the project with overall aspects KPI (Key Performance Indicator) which gives the exact report to the Management about the productivity of the team.
  • Monitor the workers Work Permit Expiry dates and apply new application to Keppel Fels, Maintain and update the workers Training Course Certification, Apply induction for new workers, Routine Visit to Work Site to monitor the projects and give information about the job progress, and make them to finish the job before the deadline.
  • I was Responsible to get new projects from Keppel Fels.
  • Responsible for submitting the job and get signed from the respective person, and claim invoice for the job.
  • I was working closely with the Operations Manager to get the job done on time.
  • Have a good rapport with Keppel Fels Painting Division & Steel Shop As well.
  • Public Relations Superior communication, Public relation and problem solving skills; function well in high-pressure arenas; regarded as a dedicated, trustworthy and loyal employee; able to prioritize assignments to meet deadline.
  • Organized and efficient, able to plan ahead with an eye for potential problems, skilled at implementing solutions to ensure maximum effectiveness of plans.
  • Portfolio Completed training in Hardware and Networking, Managing and Maintain Windows 2003/XP in SvP Enterprises.
  • Completed training in the SvP Certified System Engineer.
  • Completed training in Router Wireless and Switch Configuration and troubleshooting.
  • Completed training in configuring and troubleshooting the Desktops, Laptops, Servers.
  • Text section Languages : English, Urdu, Hindi, Tamil, and Malayalam.
  • Planned and implemented upgrades to system hardware and software.

Business Development Manager

Breeze Decorator
Coimbatore, Tamil Nadu
11.2012 - 08.2020
  • Biz Develeopment Manager
  • Job role in Wedding décor involves from Meeting the clients, maturing the enquiry into order, pre wedding arrangement of the event and post wedding arrangement of the evens and payment collection.
  • Contract signed with Taj Hotel, The Residency Hotel, Zone by the Park, Park Plaza, Park Inn.
  • Involved in Execution of Marketing, Branding for Products & Services.
  • One point contact for clients for their event.
  • Planning, Monitoring and appraising job results.
  • Involved in increasing brand awareness of the company, Conceives & executes email campaign programs to increase customer acquisition.
  • Managing quality communication with clients and generating marketing initiatives.
  • Coordinate and Execute customer campaigns or offers for Generating New Businesses Retention.
  • Develop and implement marketing plans and projects for new and existing products that ensure attainment of company sales goals and profitability.
  • Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Directed successful SEO and link-building campaign to increase website's credibility and drive traffic.
  • Devised SWOT analysis to create and execute business plan supporting achievement of established quotas.

Customer Support Associate

AMAZON.IN
Coimbatore, Tamil Nadu
09.2020 - Current
  • Customer Focus:

    Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
    Ability to empathize with and prioritize customer needs
    Demonstrated interpersonal skills with a diverse customer base
    Demonstrates conflict resolution, negotiation, and de-escalation skills
    Demonstrated ownership to resolve challenging customer issues, escalating when necessary
    Ability to determine customer needs and provide appropriate solutions
    Maintain regular and reliable attendance, including the daily schedule as assigned
    Flexible with the working schedule; may be expected to work weekends, holidays and events
    Ability to work overtime as required by business

    Problem Solving Skills:

    Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
    Ability to approach problems logically and rationally
    Action oriented and self-disciplined
    Organized and detail-oriented
    Ability to quickly and effectively prioritize work time in various departments to meet business need
    Ability to maintain composure in highly escalated situations
    and multi-tasking, high-energy environment.
  • Demonstrated computer skills for data entry and answered broad variety of e-commerce inquiries.
  • Responded to customer requests for products, services and company information.
  • Provided seller support on refunds, posted feedback and policy changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Entered customer interaction details in CRM to track requests, document problems and record solutions offered.
  • Issued credits for contested returns, shipping fees and damaged merchandise.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Adhered to quality and time-sensitive call center metrics when answering inbound phone and chat correspondence from platform sellers.
  • Researched system for customer inquiries, product descriptions and specifications.

Education

Diploma - Computer Application

IFG ACE
01.2002 - 01.2003

Bachelor of Science - Computer Science

Annamalai University
Chidhambaram
05.2004 - 04.2007

Skills

Brandingundefined

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Cooking

Solo Travel

Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Customer Support Associate

AMAZON.IN
09.2020 - Current

Business Development Manager

Breeze Decorator
11.2012 - 08.2020

System Administrator

LAL OFFSHORE MARINE PTE LTD
01.2011 - 10.2012

Bachelor of Science - Computer Science

Annamalai University
05.2004 - 04.2007

System Administrator

SVP Enterprises
05.2004 - 12.2010

Diploma - Computer Application

IFG ACE
01.2002 - 01.2003

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MOHAMMED ASIF.SYSTEM ADMINISTRATOR