MOHAMMED ASIF RAHEMAN
Hyderabad
Summary
Detail-oriented and analytical professional with hands-on experience in Quality Analysis and HCM Payroll Operations, specializing in process optimization, data validation, and system-level troubleshooting. Strong background in defect tracking, system testing, and L2 Application Support, with a proven ability to enhance operational workflows and ensure accurate, timely payroll execution.
Certified in SQL and Product Management, with additional training in Java Full Stack Development and practical expertise in HTML, CSS, and SQL. I excel at collaborating with cross-functional teams to improve product reliability, resolve complex technical issues through log analysis and configuration review, and drive consistent delivery of high-quality outcomes.
Overview
2
2
year of professional experience
1
1
Certification
Work History
Quality Analyst
Wipro
Hyderabad
09.2024 - 04.2025
- Bug Analysis & Escalation: Identify, analyze, track, and escalate technical and process bugs using Bugizer.
- Client Case Handling: Review and resolve client-reported issues, perform root cause analysis, prioritize cases based on severity, and provide timely solutions.
- Quality Auditing: Evaluate agent performance using Vicoan, create scorecards, and ensure compliance with quality standards.
- Stakeholder Reporting: Prepare weekly/monthly quality performance reports, share updates via presentations, and communicate improvement plans.
- PERT Case Manager: Coordinate project tasks using PERT methodology, manage timelines, track risks, and maintain documentation.
- Tools: Bugizer, Vicoan, MS Excel, Tableau, Power BI
HCM Payroll Technical Support
Focus
Hyderabad
04.2025 - Current
- Managed end-to-end payroll processing, including salary computation, time tracking, shift management, and leave handling.
- Performed payroll reconciliation, salary disbursement coordination, and ensured compliance with PF, ESI, TDS.
- Provided support for payroll discrepancies, collaborated with HR & Finance teams, and resolved employee payroll queries.
- Performed data validation, audit checks, and system accuracy reviews.
- Participated in system testing, module validation, and data migration during HCM upgrades.
- Worked across multiple HCM modules including Payroll, Attendance, Appraisal, Biometric Integration.
- Log and configuration file analysis.
- Application incident handling & root cause analysis.
- Installing patches, performing system checks & environment validations.
- Advanced troubleshooting for application performance and user issues.
- Tools: Oracle SQL, Microsoft RDL, MS Excel, PowerPoint
Education
B.Tech - undefined
Mother Theressa College of Engineering & Technology
01.2022
Diploma - undefined
Mother Theressa College of Engineering & Technology
01.2019
Skills
- Client Relationship Management
- Change Management & Process Improvement
- Team Collaboration & Cross-Functional Communication
- Exceptional Written & Verbal Communication
- Problem Solving & Critical Thinking
- Effective Time Management
- Industry Expertise & Client-Focused Approach
- Technical Knowledge & Troubleshooting Expertise
- Development Tools: Eclipse, SQL Developer
- Databases: MSSQL, MySQL, Oracle
- Source Code Management: GIT
- ITIL/ITSM Practices: Incident, Change, & Problem Management
- Business Operations Management
- Technical Troubleshooting: L1/L2 Support
- JVM Troubleshooting: Memory Management, Thread Dumps, Heap Dumps
- Log Analysis & Root Cause Investigation
- Linux/Unix Command Line Expertise
- Web Technologies: HTML, CSS
- Web/App Servers: Apache Tomcat
- SQL Query Optimization
- Commitment to Quality & Process Improvement
- AI Integration & Generative AI Awareness
- Prompt Engineering for AI Models
Certification
- SQL Certification
- Product Management
- Java Full Stack Development
Languages
English
Hindi
Urdu
Telugu
Hobbies and Interests
- Learning new technologies
- HR & payroll automation
- Productivity tools
- Travel
- Photography
Disclaimer
I hereby declare that all the information provided above is true and accurate to the best of my knowledge and belief.
Timeline
HCM Payroll Technical Support
Focus
04.2025 - Current
Quality Analyst
Wipro
09.2024 - 04.2025
B.Tech - undefined
Mother Theressa College of Engineering & Technology
Diploma - undefined
Mother Theressa College of Engineering & Technology