MOHAMMED ASIF RAHEMAN
Hyderabad
Summary
HCM Support Consultant with 2.9 years of experience supporting HRIS and payroll operations across hybrid, onsite, and remote work environments. Strong expertise in HCM system support, L2 application support, payroll processing, data validation, system testing, and incident management. Proven ability to resolve functional and technical issues through log analysis, configuration review, and root cause analysis.
Skilled in SaaS-based HCM platforms, API integrations, custom report development, and support for Payroll and Absence modules. Experienced in SLA-driven environments, defect tracking, and client-facing support, ensuring accurate and timely payroll execution and high system reliability.
Certified in SQL and Product Management with practical knowledge of HTML, CSS, and Java Full Stack fundamentals. Known for strong communication, cross-functional collaboration, adaptability across work models, and a commitment to operational excellence and continuous improvement.
Overview
2
2
years of professional experience
1
1
Certification
Work History
HCM Payroll Implementation
Focus Softnet Private
Hyderabad
04.2025 - Current
- Delivered end-to-end support for Human Capital Management (HCM) systems, ensuring stable HR and payroll operations and a seamless employee experience.
- Provided functional and technical support for HRIS, Payroll, and Absence modules in SaaS-based environments.
- Managed incidents, service requests, and enhancements using CRM and JIRA, ensuring SLA compliance and effective issue tracking.
- Performed log analysis, root cause analysis, and system troubleshooting to resolve data discrepancies and performance issues.
- Generated and maintained custom reports and dashboards to support payroll validation, KPIs, and business decision-making.
- Analyzed complex datasets to validate data accuracy, identify trends, and recommend process improvements.
- Maintained and updated payroll and tax databases, ensuring data integrity, compliance, and audit readiness.
- Supported system configuration, testing, UAT, and regression testing for HCM enhancements and releases.
- Acted as a client advocate, handling escalations professionally and ensuring a positive customer experience.
- Collaborated with cross-functional teams (HR, Payroll, IT, QA, Product) to streamline workflows and improve operational efficiency.
- Created end-user documentation, SOPs, and knowledge base articles to support users in hybrid and remote environments.
Core Skills – ATS Optimized - HCM System Support & Maintenance
- HRIS AdministrationPayroll & Absence
- Module SupportCRM Ticketing SystemsJIRA (Incident, Problem & Change Management)
- Functional & Technical TroubleshootingLog Analysis & Root Cause AnalysisSystem
- Configuration, Testing & UATCustom Reporting & DashboardsData Validation & Log Analysis
- SLA & KPI ManagementClient-Facing Support & Escalation Handling
- SaaS Platforms
- API Support & Integrations
Quality Analyst
Wipro
Hyderabad
08.2023 - 03.2025
- Bug Analysis & Escalation: Identify, analyze, track, and escalate technical and process bugs using Bugizer.
- Client Case Handling: Review and resolve client-reported issues, perform root cause analysis, prioritize cases based on severity, and provide timely solutions.
- Quality Auditing: Evaluate agent performance using Vicoan, create scorecards, and ensure compliance with quality standards.
- Stakeholder Reporting: Prepare weekly/monthly quality performance reports, share updates via presentations, and communicate improvement plans.
- PERT Case Manager: Coordinate project tasks using PERT methodology, manage timelines, track risks, and maintain documentation.
- Tools: Bugizer, Vicoan, MS Excel, Tableau, Power BI
Education
B.Tech - undefined
Mother Theressa College of Engineering & Technology
01.2022
Diploma - undefined
Mother Theressa College of Engineering & Technology
01.2019
Skills
- Client Relationship Management
- Change Management & Process Improvement
- Team Collaboration & Cross-Functional Communication
- Exceptional Written & Verbal Communication
- Problem Solving & Critical Thinking
- Effective Time Management
- Industry Expertise & Client-Focused Approach
- Technical Knowledge & Troubleshooting Expertise
- Development Tools: Eclipse, SQL Developer
- Databases: MSSQL, MySQL, Oracle
- Source Code Management: GIT
- ITIL/ITSM Practices: Incident, Change, & Problem Management
- Business Operations Management
- Technical Troubleshooting: L1/L2 Support
- Log Analysis & Root Cause Investigation
- Linux/Unix Command Line Expertise
- Web Technologies: HTML, CSS
- Web/App Servers: Apache Tomcat
- SQL Query Optimization
- Commitment to Quality & Process Improvement
- API'S
Certification
- SQL Certification
- Product Management
- Java Full Stack Development
Languages
English
Hindi
Urdu
Telugu
Hobbies and Interests
- Learning new technologies
- HR & payroll automation
- Productivity tools
- Travel
- Photography
Disclaimer
I hereby declare that all the information provided above is true and accurate to the best of my knowledge and belief.
Timeline
HCM Payroll Implementation
Focus Softnet Private
04.2025 - Current
Quality Analyst
Wipro
08.2023 - 03.2025
B.Tech - undefined
Mother Theressa College of Engineering & Technology
Diploma - undefined
Mother Theressa College of Engineering & Technology