MOHAMMED ASLAM LUKDE
Mumbai
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. A seasoned Operations Manager and talented leader with exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
Work History
Operations Manager
MedVigil Clinical Research
04.2021 - Current
- Ensure that all services are delivered within the agreed Service Level Agreements (SLA)
- Monitoring and managing resource utilization for a team of more than 30 associates
- Optimum deployment of resources that is cost-effective without compromising on quality to ensure teams are aware and meet client and regulatory obligations
- Ensure resources are well equipped to carry out designated activities
- Quality Management - Implement and monitor quality control and assurance strategies and actively promoting a culture of continuous improvement
- Presenting monthly KPI metrics to client and management
- Supervision of team leads, absence management, and address grievances of team members
- Ensure high level of preparedness for Audits and Inspections
- Act as a collaborator between the teams for effective communication and effective cross departmental communication between clients and team
- Contribute to the recruitment, appointment, and induction of new staff.
Quality and Compliance Lead
MedVigil Clinical Research
04.2019 - 03.2021
- Track, trend and evaluate adherence to Policies, SOPs, Supporting Documents, Work Instructions, guidance documents and contractual obligations for the management
- Preparation of monthly quality reports and discuss quality feedback and quality trends with the teams
- Identify Quality issues; analyze trends and action taken as appropriate to continuously improve the performance and compliance
- Maintain record of every individual's performance
- Initiate RCA CAPA procedure for any quality incidents and follow-up until closure.
Drug Safety Associate
MedVigil Clinical Research
10.2017 - 04.2019
- Review and assess all source documents, and compile data in an adverse event report; track all adverse event reports received and completed
- Data entry/case processing of all the due and assigned cases
- To update the productivity tracker daily
- Generate follow-up queries
- Narrative writing.
Drug Safety Specialist
Cognizant Technology Solutions
05.2014 - 10.2017
- Review and assess all source documents, and compile data in an adverse event report; track all adverse event reports received and completed
- Enter and code all adverse event reports into client safety database; release said reports to health authorities
- Review and QC all deliverables
- Fill the defect tracker and track errors in every case
- Perform 100% data-review of all ICSR's; ensure that ICSR's are finalized, and reports distributed in accordance with timelines
- Generate follow-up queries
- Narrative writing.
Mentor and Trainer
Cognizant Manila Associates
08.2016 - 02.2017
- Guide and mentor, the team in terms of adverse event case processing
- Play an active role in training and mentoring the new associates
- Conducting process trainings of new joiners as per client requirements
- Prepare monthly quality reports and keep a close track for meeting defined SLAs
- Serve as a focal point to communicate and resolve team issues to maintain healthy group dynamics and escalate issues which cannot be resolved by the team (IT issues).
Business Manager
Prudence Healthcare Pvt. Ltd
11.2013 - 03.2014
- Assessing client's needs and present suitable promoted products
- Market research about drugs molecules and doctors
- Organizing conferences and seminars for doctors and healthcare professionals
- Review sale and stock availability
- Completing monthly targets of the team
- Conduct meetings of the medical representatives and discuss challenges.
Nutrition Executive
Vintage Biological Pvt. Ltd
10.2012 - 03.2013
- Assessing client's needs and present suitable promoted products
- Persuade physicians and other prescribing healthcare professionals to prescribe company drugs to patients
- Provide product information
- Provide information about how to use a drug along with dose required
- Keep the doctors up to date about latest changes in medical sciences
- To generate sales and exceed targets.
Education
Bachelor of Pharmacy -
09.2012
Skills
- Team Management
- SOP and Work instructions Development
- Pharmacovigilance
- Project Delivery
- Process Efficiency
- MS Office
- Workflow Optimization
- Project management abilities
- Schedule Management
- Performance Management
- Regulatory Compliance
- Quality Assurance Controls
- Cross-Functional Communication
- Multidisciplinary Collaboration
- Budgeting and forecasting
Professional Highlights
- Worked as a Trainer for associates from Philippines, therefore exposed to different cultures and backgrounds
- Successfully presented case processing services in Client, EMA, and HPRA Inspections and Audits.
Timeline
Operations Manager
MedVigil Clinical Research
04.2021 - Current
Quality and Compliance Lead
MedVigil Clinical Research
04.2019 - 03.2021
Drug Safety Associate
MedVigil Clinical Research
10.2017 - 04.2019
Mentor and Trainer
Cognizant Manila Associates
08.2016 - 02.2017
Drug Safety Specialist
Cognizant Technology Solutions
05.2014 - 10.2017
Business Manager
Prudence Healthcare Pvt. Ltd
11.2013 - 03.2014
Nutrition Executive
Vintage Biological Pvt. Ltd
10.2012 - 03.2013
Bachelor of Pharmacy -
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