Mohammed Ayaz
Bengaluru
Summary
To pursue growth of my career in a competitive and challenging work environment which will enable me to grow and sustainably build on my knowledge acquired during the course of my study and work experience and through a learning curve so to accomplish organization objectives.
4+ years of IT/ITES experience in various business processes and organizations. Excellent team player and confident in handling any incidents or issues. Capable of resolving problems using innovations and creativity. Confident in interacting with individuals from a variety of cultures. Domain Expertise: Banking and Financial Services, Telecom and E-commerce.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Process Executive (Quality Analyst)
Cognizant Technology Solutions Ltd.
08.2022 - Current
- Company Overview: Reputed US Mortgage Industry and Tax Research
- Trained junior team members in technical skills and industry best practices, fostering a culture of learning and growth.
- Optimized production quality by identifying bottlenecks and developing targeted solutions.
- Enhanced process efficiency by streamlining workflows and implementing automation strategies.
- Leveraged automation tools and techniques to manage data, optimize workflow and increase efficiency.
- Conducted detailed data analyses for informed decision-making and proactive problem solving.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Enhanced data accuracy by automating data cleansing processes, significantly reducing manual errors.
- Used statistical methods to analyze data and generate useful business reports.
Customer Service Executive
Concentrix Daksh Services Private Ltd.
02.2021 - 07.2022
- Company Overview: One Plus Technology Co. Ltd.
- Experience in performing data Analysis and answering business related queries
- Experience in Statistical analysis of customer related issues raised
- Used MS Excel Pivot Tables to perform analysis and answer business related queries
- Experience in assisting customers for various range of technical queries. Understand and troubleshooting of issues reported.
- Incident Management of the various tickets/incidents raised.
- Delivering information about a company's products and services
- Processing orders and transactions. Resolving issues and handling customer complaints.
- Collecting customer feedback and tracking customer service metrics.
- Tools Used – Customer Relationship Management (CRM), Knowledge Base Software, Desktop soft phone (phone App)
- One Plus Technology Co. Ltd.
Customer Support - Operations
Aegis Customer Support
10.2019 - 02.2020
- Company Overview: Leading Retail and E-commerce Company
- Experience in assisting customers for various range of product queries.
- Address and resolve customer complaints or concerns in a professional and timely manner
- Maintain a high level of company product knowledge to effectively answer customer queries
- Identify opportunities to up sell or cross-sell products and services to customers
- Collaborate with other team members and departments to ensure customer satisfaction.
- Tools Used - Customer Relationship Management (CRM), Knowledge Base Software Desktop soft phone (phone App), MS Excel
- Leading Retail and E-commerce Company
Education
B.SC - Computer Science
MSS Wakf Board College
HSC -
Tagore Vidyalaya Higher Secondary School
SSLC -
Tagore Vidyalaya Higher Secondary School
Skills
- Data Analytics
- MS Power BI
- Python
- SQL
- Tableau
- Data Visualization
- Microsoft Office Tools
- MS Excel
- MS Word
- MS PowerPoint
- Quality Management
- Incident Management
- Document preparation
<Enter your own>
Hobbies and Interests
- Surfing the Internet
- Reading Newspaper
- Learning New Technologies
- Playing Badminton/Tennis
Domain Expertise
- Banking and Financial Services
- Telecom
- E-commerce
Disclaimer
I confirm that the above information given is true to my best of knowledge.
Certification
Certified in Artificial Intelligence (AI) +CHATGPT, Udemy - 3 HRS
Timeline
Senior Process Executive (Quality Analyst)
Cognizant Technology Solutions Ltd.
08.2022 - Current
Customer Service Executive
Concentrix Daksh Services Private Ltd.
02.2021 - 07.2022
Customer Support - Operations
Aegis Customer Support
10.2019 - 02.2020
HSC -
Tagore Vidyalaya Higher Secondary School
SSLC -
Tagore Vidyalaya Higher Secondary School
B.SC - Computer Science
MSS Wakf Board College
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