Mohammed Azhar
Bangalore
Summary
Accomplished Senior Team Leader with a proven track record at VCATCH, enhancing team productivity and optimizing workflows. Skilled in strategic planning and conflict management, I significantly contributed to achieving company goals and improving service quality. Expert in Microsoft tools and adept at coaching, I excel in driving performance and fostering employee development.
Overview
8
8
years of professional experience
Work History
Senior Team Leader
VCATCH
10.2023 - Current
- Enhanced team productivity by implementing efficient workflow processes and optimizing resource allocation.
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Discovered training needs and provided coaching.
- Set clear team goals and delegated tasks and set deadlines.
- Produced weekly, daily and monthly activity reports and forecasts.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
- Devised and implemented processes and procedures to streamline operations.
- Developed strategies to promote team member adherence to company regulations and performance goals.
- Monitored operating machinery to assess progress, adjust settings, and maintain production speeds.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Created and managed project plans, timelines and budgets.
Team Leader
Globiva Services Pvt Ltd
04.2021 - 08.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Frequently inspected production area to verify proper equipment operation.
- Handling consumer concerns via phone, email, and chat. Shrinkage, attrition, and regular auditing. Identify mistakes. Provide feedback, refreshment sessions, and training. Conducting PKT, weekly calibrating meeting with management.
- Produced weekly, daily and monthly activity reports and forecasts.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Assisted in recruitment to build team of top performers.
- Established open and professional relationships with team members to achieve quick resolutions for various issues
Client Relationship Executive
Flatworld Solutions - ECPL
08.2018 - 04.2021
- Delivered exceptional service to high-value clients, fostering trust and long-term loyalty.
- Contributed significantly towards achieving annual revenue targets due to successful client relationship management practices.
- Implemented client feedback processes, improving overall satisfaction levels and driving continuous improvement.
- Utilized CRM software to track interactions, effectively manage client relationships, and identify areas for growth.
- Assisted customers with opening accounts and signing up for new services.
- Collaborated with internal departments to provide seamless support and ensure customer needs were met efficiently.
Social Media Specialist
Voonik Technologies Pvt Ltd
06.2016 - 08.2018
- Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Generated leads through effective paid advertising campaigns on Facebook, Instagram, and Twitter.
Education
MBA - Finance And Marketing
Presidency College
Bengaluru, India 04.2001 -
Skills
Strategic Planning
Team Development
Conflict Management
Delegation
Master in Microsoft
People Management
Employee Evaluation
Quality Improvement
Coaching and Mentoring
Key Performance Indicators
SOP Adherence
Documentation And Reporting
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Kannada
Advanced (C1)
Telugu
Intermediate (B1)
Timeline
Senior Team Leader
VCATCH
10.2023 - Current
Team Leader
Globiva Services Pvt Ltd
04.2021 - 08.2023
Client Relationship Executive
Flatworld Solutions - ECPL
08.2018 - 04.2021
Social Media Specialist
Voonik Technologies Pvt Ltd
06.2016 - 08.2018
MBA - Finance And Marketing
Presidency College
04.2001 -
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