Mohammed Azharuddin Abdul Waheed
Logs Expert
Aurangabad
Summary
A highly organized and result-driven logistics and operations expert with over a decade of progressive experience across diverse industries, including food delivery, healthcare, customer service, and manufacturing. Demonstrates a deep understanding of operational workflows, logistics management, team leadership, and safety regulations. Proven track record in enhancing operational efficiency, driving cost reduction, and improving customer satisfaction. Currently serving as a Field and Operations Manager at Zomato, excelling in managing large teams, optimizing logistics, and ensuring top-tier service delivery. Organized Operations Lead with background motivating, coaching and overseeing teams by employing excellent interpersonal and multitasking skills. Seasoned expert at establishing and implementing goals and objectives, identifying and managing risks and developing business potential. Strong independent judgment and critical-thinking abilities.
Overview
2
2
Certifications
Work History
Operations Lead (Fire and Safety)
MGM Medical College Hospital
- Directed the fire and safety department for a major hospital, overseeing the implementation of fire safety measures and emergency response protocols
- Led fire drills and training programs, significantly enhancing the preparedness of over 500 staff members for emergency situations
- Conducted safety audits and risk assessments, ensuring full compliance with national safety standards and hospital-specific policies
- Worked closely with hospital management to identify and address potential hazards, reducing safety incidents by 10%.
Operations Head
My Order Food Delivery Service (Aurangabad)
- Successfully managed the end-to-end operations of a start-up food delivery service, scaling operations from ground level to handling hundreds of orders daily
- Developed and implemented operational processes, improving delivery accuracy and customer satisfaction by 25%
- Oversaw the recruitment and training of delivery staff, improving team productivity by implementing targeted training programs
- Introduced a technology-driven approach to optimize route planning and order tracking, resulting in a significant reduction in delivery times.
Customer Service Associate
The Minacs Group
- Delivered exceptional customer service, resolving complex queries and ensuring timely resolutions for hundreds of customer interactions
- Collaborated with multiple departments to resolve technical issues, enhance product knowledge, and improve customer experience
- Consistently achieved and exceeded key performance indicators (KPIs), such as customer satisfaction, response time, and first-call resolution.
Storekeeper
Casmo Films LTD
- Managed a large inventory system for a major manufacturing company, ensuring the timely and accurate delivery of raw materials to production units
- Reduced waste and optimized storage conditions, improving stock turnover rates and cutting inventory costs by 10%
- Maintained detailed records of stock levels, prepared reports for management, and coordinated with procurement to ensure seamless supply chain operations
- Implemented an inventory management system that improved order accuracy and reduced material shortages by 15%.
Field and Operations Manager (FOM)
Zomato
1 2018 - Current
- Spearheaded field operations across multiple locations, ensuring smooth delivery logistics for Zomato's food delivery service
- Managed and trained a large team of delivery personnel, improving efficiency by 15% through strategic route optimization and performance monitoring
- Collaborated with internal departments to streamline communication and resolve operational challenges, resulting in a 20% reduction in delivery times
- Designed and implemented safety and operational guidelines to ensure compliance with regulatory standards
- Played a pivotal role in scaling operations, supporting a 30% increase in order volumes while maintaining high service levels.
Education
Bachelor of Science (B.Sc.) in Fire & Safety -
Himalayan University
Skills
Logistics Management
Certification
Certified Fire Safety Officer
Personal Information
Date of Birth: 04/11/91
Languages
Marathi
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
English
Intermediate (B1)
Football
I love playing football; it has always been a significant part of my life. Playing football not only keeps me physically fit but also refreshes me mentally. When I am on the field, I feel a unique sense of energy and excitement.
Timeline
Operations Lead (Fire and Safety)
MGM Medical College Hospital
Operations Head
My Order Food Delivery Service (Aurangabad)
Customer Service Associate
The Minacs Group
Storekeeper
Casmo Films LTD
Field and Operations Manager (FOM)
Zomato
1 2018 - Current
Bachelor of Science (B.Sc.) in Fire & Safety -
Himalayan University
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