Mohammed Azher
Hyderabad
Summary
Career focused on leveraging 18 years of experience in the Airline and Travel Industry to drive results in challenging environments. Proven managerial skills with a track record of exceeding objectives both independently and as a team leader. Holds valid driving licenses for India, KSA, and Qatar, enhancing operational capabilities. Adept at navigating complex situations with diplomacy and minimal supervision.
Overview
13
13
years of professional experience
5
5
Certifications
Work History
Manager Sales - Non Air
Travel Boutique Online
12.2024 - Current
- Identified and onboarded new B2B travel agents for hotel bookings and holiday packages.
- Promoted TBO's non-air product portfolio to agents and partners, driving engagement.
- Drove sales targets for hotel and holiday segments through strategic initiatives.
- Maintained strong relationships with existing travel agents to enhance collaboration.
- Addressed agent queries swiftly to ensure high client satisfaction levels.
- Conducted regular visits and virtual meetings with agents to strengthen partnerships.
- Analyzed agent performance and booking trends to highlight growth opportunities.
- Developed strategic plans aimed at achieving revenue targets effectively.
Sr Manager - Sales
One Travel Park LLP
08.2024 - 12.2024
- Cultivated strong relationships with premium clients, understanding preferences and requirements.
- Acted as primary point of contact for VIP customers, ensuring personalized service and satisfaction.
- Resolved client issues promptly to enhance loyalty and retention.
- Developed and implemented sales strategies to acquire and expand premium client accounts.
- Identified new business opportunities in premium travel, including upselling luxury accommodations and exclusive tours.
- Set and achieved specific sales targets for premium client segment.
- Curated exclusive travel packages and high-end services tailored to affluent travelers.
- Conducted market research to adjust strategies based on luxury travel trends.
Sr. Manager - Sales
LTS World DMC Co Ltd
01.2024 - 07.2024
- Identify and target potential clients, which may include tour operators, travel agencies, event planners, and other businesses in the travel and hospitality industry.
- Build and maintain strong relationships with existing clients to ensure repeat business and customer loyalty.
- Stay well-informed about the destination's offerings, including accommodations, transportation, activities, and local attractions.
- Work closely with the operations team to develop customized proposals and itineraries that meet the specific needs and preferences of clients.
- Address client inquiries and concerns, ensuring a clear understanding of the services offered.
- Attend industry events, trade shows, and networking functions to build a strong professional network and promote the DMC's services.
Manager - Sales
Riya - The Travel Expert
Hyderabad
01.2023 - 12.2023
- Developed and executed sales plans to exceed revenue targets consistently.
- Monitored sales performance, analyzed trends, and adjusted strategies for revenue optimization.
- Managed recruiting, objective-setting, coaching, and performance monitoring of sales representatives.
- Collaborated with upper management to establish achievable sales goals and KPIs.
- Designed and implemented strategic sales plans to expand customer base and enhance market presence.
- Built strong, long-lasting customer relationships through partnership and understanding of needs.
- Presented sales reports, revenue analyses, and realistic forecasts to management team.
- Identified emerging markets and market shifts while maintaining awareness of competition.
Asst Manager - Sales
Riya - The Travel Expert
07.2018 - 12.2022
- Assist in developing and executing strategies to meet monthly and quarterly sales targets.
- Support senior sales managers in expanding market reach and increasing brand visibility.
- Actively promote Riva's travel products to clients and agents (B2B/B2C).
- Manage a portfolio of key accounts and grow their contribution.
- Build and maintain long-term relationships with travel agents, corporate clients, and tour operators.
- Resolve client queries related to bookings, pricing, itineraries, and service issues.
- Conduct follow-ups to ensure repeat business and high customer satisfaction.
- Identify potential leads through cold calling, referrals, and networking.
- Conduct sales presentations and product demos to prospective clients.
- Convert leads into confirmed bookings by effectively communicating value propositions.
- Maintain accurate sales records, client details, and activity logs.
- Provide timely reports to management on performance, opportunities, and challenges.
- Monitor competitor offerings and market trends to suggest enhancements to the product line.
Sales Executive
OMAN AIR
Riyadh
02.2017 - 02.2018
- Prepare a sales strategic plan, Processes & Procedures, to ensure the station's corporate objective compliments corporate goal.
- Achieving and exceeding monthly and annual sales targets set by the airline by promoting Oman Air's services and routes.
- Building and maintaining strong relationships with corporate clients, travel agencies, and individual clients to encourage loyalty and repeat business.
- Conducting market research to understand customer needs and competitive trends. This information helps with adjusting sales strategies and identifying potential opportunities to increase market share.
- Negotiating fares and corporate agreements within approved guidelines to ensure competitive pricing for bulk or repeat clients.
- Collaborating with marketing teams to design and implement promotional campaigns, Special offers, and other sales initiatives to boost brand visibility and attract new customers.
- Analyze market trends and identify opportunities for marketing efforts within the station.
- Develop long-term and short-term pricing strategies to improve airline market share.
- Conduct orientation program for corporate team.
- Preparing Corporate Deal Matrix for Corporate discount for agents.
- Preparing PLB discount levels for performing Top Agents in market.
Fares and Pricing Analyst
OMAN AIR
Riyadh
02.2016 - 02.2017
- Identifying business opportunities using insightful intelligence methodologies and facilitate implementation of pricing actions aimed at revenue generation.
- Monitor and influence demand to ensure that the forecast reflects market conditions, booking trends, competitive price environment, new markets and new entrants, seasonality, special events and local demand variations.
- Working closely with KSA Commercial teams (sales, marketing, E-commerce) to align demand objectives with the market needs.
- Responsible for the evaluation and performance of comprehensive pricing analysis of online and offline fares from the QR network and initiate competitive fares.
- Identifies opportunities to maintain and improve ATVs and provide maximum support to the sales force to achieve revenue targets.
- Providing reports on daily loads, advanced booking profiles, and preparing Industry/Revenue /MIDT report to Sales Force to keep them updated on the flight load and station Revenue Performance.
- Analyze and find competitive OAL fares and match them with the OMAN AIR Fares to determine the price.
- Constantly and timely update with reports on changing fares, customer feedback etc., to the company.
- Communicate how a price is performing for a particular Route, report timely and periodically of how pricing helps in creating more demand for the Route.
- Responsible for creating new pricing options and recommend it to the company.
Reservation and Ticketing Officer
OMAN AIR
Doha
10.2012 - 09.2015
- Expert in Ticketing Including Re-issue, Rerouting and Refund procedures. Handling Walking clients for bookings & Ticketing.
- Knowledgeable on Staff Rebate Ticketing from OAL & Agents.
- Interacting with various Interline Airlines and Travel Agents.
- Corresponding with Corporate, Walking client & Travel Agents.
- Making Reservation on CRS System.
- Preflight checking (PFC) of selective flights & routes.
- Manage Group Movement for Best Available Fares & Ticketing.
- Updating Travel Agents through Tele-Sales on product updates.
- Meeting Monthly Sales Targets and maintaining sales.
- Responding professionally on internal and external mails.
- A problem solver and know how to handle difficult passengers/situation.
Education
Bachelor of Commerce - General
Vinayaka Mission University
IndiaCambridge International Diploma - Travel and Tourism
University of Cambridge
United KingdomSkills
- Microsoft Excel and Office
- Windows operating system
- Internet proficiency
Languages
- English
- Hindi
- Urdu
- Arabic
- Basic Telugu
Personal Information
- Passport Number: V2427918
- Passport Date Of Issue: 08/16/21
- Passport Expiry Date: 08/15/31
- Father's Name: Late Anwar Pasha
- Date of Birth: 12/15/83
- Nationality: Indian
- Marital Status: Married
- Religion: Muslim
Certification
Completed the IATA/UFTAA (International Air Transport Association) Foundation Course in March 2007.
Timeline
Manager Sales - Non Air
Travel Boutique Online
12.2024 - Current
Sr Manager - Sales
One Travel Park LLP
08.2024 - 12.2024
Sr. Manager - Sales
LTS World DMC Co Ltd
01.2024 - 07.2024
Manager - Sales
Riya - The Travel Expert
01.2023 - 12.2023
Asst Manager - Sales
Riya - The Travel Expert
07.2018 - 12.2022
Sales Executive
OMAN AIR
02.2017 - 02.2018
Fares and Pricing Analyst
OMAN AIR
02.2016 - 02.2017
Reservation and Ticketing Officer
OMAN AIR
10.2012 - 09.2015
Bachelor of Commerce - General
Vinayaka Mission University
Cambridge International Diploma - Travel and Tourism
University of Cambridge