Mohammed Azman

Mangalore

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

year of professional experience

Certification

Work History

Program Analyst - IT

WNS Global Services

08.2023 - Current

Provide expert troubleshooting and technical support for hardware, software, and network issues.
Deliver exceptional customer service by effectively communicating complex technical information to users of varying technical proficiency via inbound calls and live chat.
Assisted users with password resets and account lockout resolutions.
Collaborate with cross-functional teams to address and resolve technical challenges.
Monitoring ticketing systems and various IT issues that rise along the way as well as meeting end - user requirements.
Worked effectively in fast-paced environments.
Self-motivated, with a strong sense of personal responsibility.
Worked flexible hours across night, weekend, and holiday shifts.
Identified issues, analyzed information and provided solutions to problems.
Continuously update technical skills and knowledge to stay abreast of emerging technologies and best
practices.

Education

Bachelor of Computer Science - Computer Science

Karavali Institute Of Technoogy

Mangalore, India

06.2023

Skills

Multitasking
Active Directory
Problem Solving
System Troubleshooting
Task Prioritization

Customer Support
Root Cause Analysis
Issue Escalation
Ticket management
Remote Support

Certification

[Full Stack Development], AIrobosoft Products And Services - [08/22 To 09-2022]
[Salesforce Administrator], [Valuefoc Technologies] - [12/22 To 03/23]

Languages

English

kannada

Hindi

Malayalam

Tulu

Tamil

Hobbies

Automobiles

Travel

Football

Music

Declaration

I hereby declare that the information provided in this CV is true and accurate to the best of my knowledge and belief. I understand that any false information or misrepresentation may lead to the rejection of my application or termination of employment.