MOHAMMED BILAL

• Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting.
• Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
• Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.
• Developing multi-site IT Execution strategy, aligning work orders at 3 locations effectively

• Installed, modified and repaired software and hardware to resolve technical issues.
• Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
• Trained and supported end-users with software, hardware and network standards and use processes.

• Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
• Explained complex technology-related issues in understandable terms to customers.
• Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
• Configured hardware, devices and software to set up work stations for employees.
• Patched software and installed new versions to eliminate security problems and protect data.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Maintained servers and systems to keep networks fully operational during peak periods.

HR Responsibilities

• Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
• Developed recruiting strategies to identify qualified candidates and build network.
• Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
• Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.

IT Responsibilities

• Resolved issues and escalated problems with knowledgeable support and quality service.
• Provided preventive maintenance for servers, storage equipment and software.
• Provided outstanding helpdesk service and support to customers.
• Built and maintained network infrastructure consisting of Windows, Mac and virtual products.

• Sourced and screened candidates for wast verity of IT and Non-IT roles and worked with hiring managers to coordinate interviews, offers and onboarding.
• Leveraged employee referrals, direct sourcing, Internet applications and recruitment agencies to source candidates for positions.
• Evaluated resumes, interviewed and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.