Summary
Overview
Work History
Education
Skills
Affiliations
Profile Summary
Personal Information
Certification
Language
Timeline
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MOHAMMED BILAL

Summary

Detail-oriented Account Receivables Specialist with a proven track record. Expertise in invoicing, collections, strong analytical skills complemented by proficiency in financial software and data analysis. Committed to enhancing efficiency and accuracy within financial operations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Process Developer

Genpact Pvt. Ltd.
Jaipur
10.2022 - Current
  • Manage and process incoming payments, credit notes, and debit notes in a timely and accurate manner.
  • Apply cash to outstanding invoices, ensuring accurate and efficient cash application.
  • Customer accounts reconciliation, investigating and resolving discrepancies, and responding to customer inquiries.
  • Collaborated with the sales team to resolve billing disputes, and improve customer satisfaction.
  • Maintained accurate records and reports of accounts receivable transactions.

Process Developer

Genpact Pvt. Ltd.
03.2021 - 10.2022
  • Conducted thorough customer due diligence and risk assessments to ensure compliance with AML/KYC regulations
  • Reviewed and verified customer identification documents and profiles
  • Identified and escalated potential risks and suspicious activities, maintain accurate records and reports of KYC checks
  • Administering the Power of Attorney of Mortgage Accounts, ensuring accuracy and compliance with relevant regulations, while managing 50+ tasks daily
  • Verifying and approving Power of Attorney documents for corporate entities, maintaining strict adherence to established guidelines and procedures
  • Validating customer information for new accounts, ensuring data accuracy and integrity
  • Conducting regular audits to assess adherence to quality guidelines and making recommendations for improvement
  • Communicating effectively with UK clients and management through email and phone, addressing concerns and providing timely updates
  • Providing training to employees on quality standards, testing procedures, and best practices to promote a culture of quality consciousness
  • Ensuring all quality-related documentation, including test plans, reports, and standard operating procedures, are accurate, up-to-date, and easily accessible

Customer Care Executive

Teleperformance
02.2019 - 03.2021
  • Responded to customer emails regarding technical issues, providing prompt and accurate assistance to ensure customer satisfaction
  • Identified issues and suggested technical improvements, contributing to the overall enhancement of product and service quality
  • Performed routine maintenance on computers and other equipment, including virus scans and software upgrades, ensuring optimal performance and functionality
  • Consistently received positive feedback from customers for providing exceptional support and resolving technical issues in a timely manner

Education

B.C.A. -

Mahaveer College of Commerce
10-2019

Skills

  • C
  • Java
  • Net
  • MS Office Suite
  • Windows XP
  • Linux
  • MS-DOS
  • Power BI
  • SQL
  • SAP
  • Cash Application

Affiliations

  • Account Receivables and Cash application
  • Cash application and dispute resolution
  • Customer account management and maintenace
  • Excellent communication and interpersonal skills
  • Strong analytical and problem solving skills

Profile Summary

  • 5+ years of expertise in operations, with a focus on Accounts Receivable management
  • Process Developer, Genpact Pvt. Ltd., Jaipur: Administering Accounts Receivable, managing Credit and Debit notes, and reconciling customer accounts
  • Skilled in technical issue resolution, routine equipment maintenance, and generating comprehensive reports, contributing to improved process efficiency
  • Developing and maintaining quality metrics to measure and report on the performance of products, processes, and services
  • Ensuring that processes and services meet the established quality standards and comply with industry regulations and guidelines

Personal Information

Date of Birth: 28/08/1997

Certification

Android Application Development

Language

  • English
  • Hindi

Timeline

Process Developer

Genpact Pvt. Ltd.
10.2022 - Current

Process Developer

Genpact Pvt. Ltd.
03.2021 - 10.2022

Customer Care Executive

Teleperformance
02.2019 - 03.2021

Android Application Development

B.C.A. -

Mahaveer College of Commerce
MOHAMMED BILAL