Mohammed Bilal Ahmed
Hyderabad
Summary
Dynamic Problem & Change Manager with a proven track record at HCL Technologies, excelling in Change Management and Root Cause Analysis. Spearheaded impactful process improvements and led cross-functional teams to enhance operational efficiency. Proficient in ITIL and Agile methodologies, driving successful ERP implementations and ensuring seamless application support.
Overview
12
12
years of professional experience
Work History
Problem & Change Manager
HCL Technologies
06.2021 - Current
- Manage enterprise Change and Problem Management lifecycle.
- Lead CAB meetings, impact analysis and risk assessments.
- Monitored effectiveness of change management process, recommended improvements, and prepared necessary documentation for new process changes.
- Led root cause analysis sessions to identify underlying issues. and preventive actions for major incidents.
- Ensured problem resolution received approval to prevent future incidents.
- Handling of DPM calls, vendor involvement calls for P1 and P2 tickets.
- Facilitated collaboration among cross-functional teams to enhance project outcomes. and vendors.
- Monitored key performance indicators to assess process effectiveness, SLAs and governance reporting.
ERP Applications Lead
United Homeware Company
11.2014 - 01.2021
- Led Oracle Retail ERP support and implementations.
- Managed application support and release changes to ensure seamless operations.
- Delivered WMS, POS, E-commerce and automation projects.
- Collaborated with finance, warehouse, and business teams to align ERP solutions with organizational needs.
- Improved inventory accuracy and operational efficiency.
- Detailed key projects: Oracle Retail ERP implementation, bank terminal integration, e-commerce, UC4 automation, electronic shelf labels, WMS integration, and Windows Server patching for 2000+ servers.
Education
MBA - Information Technology
Jawaharlal Nehru Technological University
Hyderabad01-2013
B.Tech - Electronics & Communication
Jawaharlal Nehru Technological University
Hyderabad01-2011
Skills
- Change Management
- Problem Management
- Root cause analysis
- ITIL
- Change advisory board
- Release Management
- Process Improvement
- Agile
- ITSM
- Jira
- Oracle Retail Suite
- SQL
- Workflow Automation
Projects
- Oracle Retail ERP Implementation
- Bank Terminal Integration
- E-Commerce
- UC4 Automation
- Electronic Shelf Labels
- WMS Integration
- Windows Server Patching (2000+ servers)
Timeline
Problem & Change Manager
HCL Technologies
06.2021 - Current
ERP Applications Lead
United Homeware Company
11.2014 - 01.2021
MBA - Information Technology
Jawaharlal Nehru Technological University
B.Tech - Electronics & Communication
Jawaharlal Nehru Technological University