Mohammed Bin Mansoor
Sr. Manager
Hyderabad
Summary
Personable and persistent Sales and Purchase Associate with 13+ years of experience in retail, B2C. Excellent interpersonal skills, able to build relationships easily with customers. Top-performing Retail and logistics with +5 years of experience in directing retail operations, and identifying business growth opportunities. A retail leader with a successful track record in exceeding sales forecasts, generating repeat and referral business and improving customer satisfaction. Thoughtful and organized multitasker with Four plus years of Retail experience. Able to self-motivate, prioritize, and effectively work to complete many tasks calmly under pressure.
Overview
14
14
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Sr. Key Account's Manager
One97 Communications Limited (PAYTM)
11.2023 - 06.2024
- Oversaw a portfolio of high-value client accounts, focusing on relationship management and strategic growth to drive revenue and customer satisfaction.
- Achieved a 30% increase in account revenue by developing tailored solutions that addressed specific client needs and challenges.
- Initiated regular strategic review meetings with key accounts, resulting in enhanced collaboration and a 25% improvement in customer retention rates over two years.
- Conducted regular customer visits and presented new product offerings.
- Implemented promotional campaigns aimed at increasing sales volume and profitability among existing accounts.
- Analyzed customer data to identify trends, risks, and opportunities for growth.
- Maintained accurate records of all communications with customers including emails, phone calls and meetings.
Zonal Manager
CARS24 PVT LIMITED
09.2018 - 10.2023
- Managed 8 stores as retail manager with excellent growth track record.
- Managed operations department. To improves visibility and adherence of documentation for dealer's and customer's.
- Managed Team, including Operations Tasks, scheduling, allocating daily tasks and payroll
- Managed the whole retail business and logistics for the entire city
- maintain and excel company given parameters month on month
- connected with customers daily to understand needs, provide assistance and collect feedback to optimize
- operations
- Mentored employees in managing complicated sales, complex issues and demanding customers
- Improved profitability by executing daily, weekly, and monthly floor plan change
- developed and maintained an effective system for tracking inventory levels.
- Collaborated with sales staff to identify customer needs and preferences in order to maximize vehicle sales
- opportunities.
- Maintained accurate inventory records of all used cars on the lot.
- Conducted regular inspections of vehicles in inventory to ensure quality standards were met.
- Coordinated with suppliers, vendors, and other departments within the dealership to ensure timely delivery of vehicles.
Team Lead
Acer (Dulsco LLC)
02.2015 - 02.2018
- Achieved fabulous growth in every given store in terms of conversion of upscale of product sale and market share
- Visiting all stores and making Briefings with the Deployed merchandiser in store
- managed inventory based on model wise allocation to respective store's
- Timely liquidation of present inventory stock with the help of floor manager and retail associate by offering be
- deals for the store on dedicated pricing
- Motivating all group members in meeting to boost sales overall market
- dealing with bulk customers to get market share in stores
- Compiling all weekly reports data and submitting achievements to management
- Maintain Good Display of clamshell, convertible and ultra-books in all stores
- implemented new ways and strategy to drive good numbers
Retail Sales Associate
Toshiba (Dulsco LLC)
02.2013 - 02.2015
- Set price book to increase stock and product knowledge
- communicated with customer support for clarity on questions that were not answered in the online FAQs
- Built rapport with clients by providing quality customer service and problem-solving
- Month-on-month target achievement.
- Developed and implemented effective sales strategies to increase customer base.
- Performed accurate record keeping of inventory and sales data.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Conducted market research to identify new business opportunities.
- Maintained a thorough knowledge of store policies regarding payments, returns, exchanges, warranties.
Customer Support Representative
TATA Business Support Services
07.2010 - 09.2012
- Responded to a large number of calls related to product and service inquiries (e.g., technical support, nontechnical support)
- Responded to more than 150 customer service inquiries, including a large percentage of self-service calls
- Resolved customer inquiries in a timely manner
- Assisted customers with product information, pricing, billing, and troubleshooting
- Maintained an up-to-date knowledge of products and services offered by the company
- Handled escalated customer service issues with professionalism and empathy
Education
B.Com -
Osmania University
Hyderabad, TelanganaSkills
Inventory Management
Operations Management
Logistics Management
Retail Management
Brand Management
Customer service
Certification
Microsoft IT Professional
Accomplishments
- Star Performer at CARS24 as a logistic manager for stock-in above 1k cars for consecutive 3 months till June 2023
- Star Performer at CARS24 as a logistic manager for highest stock-in PAN India
- Business Excellence Award at CARS24 as a zonal manger for achieving highest retail number's across 8 store's
- Customer Appreciation Award at Acer UAE for achieving 3x growth in retail sales of the deployed store
Additional Information
- Visa Status: Azad VISA (Transferable)
- Passport Status: Active (valid till 7/2/2033)
- Passport No: X6030723
Timeline
Sr. Key Account's Manager
One97 Communications Limited (PAYTM)
11.2023 - 06.2024
Zonal Manager
CARS24 PVT LIMITED
09.2018 - 10.2023
Team Lead
Acer (Dulsco LLC)
02.2015 - 02.2018
Retail Sales Associate
Toshiba (Dulsco LLC)
02.2013 - 02.2015
Customer Support Representative
TATA Business Support Services
07.2010 - 09.2012
Microsoft IT Professional
B.Com -
Osmania University
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