Mohammed Danish
Customer Excellence Manager
Bangalore
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Customer Success Manager
Aknamed Pvt Ltd
Bangalore
06.2022 - Current
- Setting up od centralized support channel for open communication between customers and agents for registering customer concerns.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Created customer support strategies to increase customer retention by 30%
- Managed successful negotiation of long-term contract renewals with customer support tools business
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Business Development Manager
Inline-4 Automotives Pvt Ltd
Bangalore
01.2020 - 05.2022
- Associated with 120 businesses and created a strong sales channel for a recurring business accounting for 60% of the total sales revenue in the fiscal year 2021-2022
- Mentored and managed a sales team of
5 sales associates to reach sales targets. - Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Active coordination with cross-functional teams to maintain the sales process
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Increased offline revenue by 27% by implementing branding strategies.
- Performed research to uncover potential target areas, markets and industries.
- Increased the rate of recurring business from our existing customers by 1.6x by implementing modern sales strategies.
Sales Manager
Hexaurum Learning LLP
Bangalore
03.2018 - 12.2019
- Researched competitors' activities and products to uncover new trends
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall operating plan.
- Used vendor expertise to deliver educational content to sales team.
- Reviewed customer service agreements for terms and conditions pricing and accuracy.
- Managed and led a team of sales associates and interns to reach weekly and monthly targets.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Created a sales channel by Collaborating with coworking spaces such as we work and 91-springboard to give corporate training.
- Increased the enrollments for our training programs by 2.5x monthly by collaborating with universities such as Christ University and Alliance University.
- Making an effective review system for the collection of feedback on google with a 4.8 star rating and thereby increasing the credibility of our training institute.
- Working closely with the co-founders in the industry to discuss the business development of the firm.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Sales Executive
Hexaurum Learning LLP
Bangalore
10.2016 - 02.2018
- Analyzed past sales data and team performance to develop realistic sales goals.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and led sales training initiatives for employees and teams across organization.
- Generated quality leads by posting google ad words with relevant
Keywords. - Rigorous follow-ups and setting up meetings to close on the sale
Education
Bachelor of Science - Industrial Management
Ramaiah Institute of Technology
Bangalore 06.2012 - 05.2016
Diploma in Counselling - Counselling
Banjara Councelling Academy
Bangalore 06.2015 - 03.2016
Pre University - Science Education
R N S Pre University
Bangalore 06.2010 - 03.2012
Skills
Inter-department collaboration
Timeline
Customer Success Manager
Aknamed Pvt Ltd
06.2022 - Current
Business Development Manager
Inline-4 Automotives Pvt Ltd
01.2020 - 05.2022
Sales Manager
Hexaurum Learning LLP
03.2018 - 12.2019
Sales Executive
Hexaurum Learning LLP
10.2016 - 02.2018
Diploma in Counselling - Counselling
Banjara Councelling Academy
06.2015 - 03.2016
Bachelor of Science - Industrial Management
Ramaiah Institute of Technology
06.2012 - 05.2016
Pre University - Science Education
R N S Pre University
06.2010 - 03.2012
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